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Any suggestions on getting DJI Support
612 3 2015-12-10
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dennis
lvl.4
United States
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I purchased my Inspire direct from DJI and have been flying it since January of 2015 with no issues what so ever.  Yesterday I went out to fly, I was was just going to hover so I could film the Drone with my OSMO.  After turning on the Inspire I received an error " MC connection to the Center Board has failed"  I followed the suggestions given from the App and did a restart which did not clear it.  Then I took it back home took it apart and reseated the cables, still no fix.   So I called the LA repair center and reported the issue, they said they would get back to me and gave me no ticket number or anything.  This is my first hardware issue so if anyone can give me tips on pushing this thru the process of repair with DJI I would appriciate your input.

Thanks
2015-12-10
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w1der
Second Officer

Sweden
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Email - has worked excellent for me with the service center in Germany.
2015-12-10
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teamnest1
Second Officer
Flight distance : 18484 ft
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United States
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Dennis. its probably best NOT to say that you took it apart.

I would try calling again. I got the same error and it literally took 10 minutes to get an RMA. (this was back in September)
2015-12-10
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DJI-Patrick
Captain

Hong Kong
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Hi , Dennis
Sorry about that ! Please contact the support again . http://www.dji.com/support?www=v1
2015-12-11
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