DJI-Amy
DJI team
Hong Kong
Offline
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Hi rogatw, these are the possible reasons for the no audio issue:
1) The customer might start to record immediately after the power on of Osmo: This will cause the no audio issue, since the camera haven't finished the start-up process. Solution: Please wait for a while after the power on of Osmo. Then try to start record and make sure there is a warning tone when you pressed the record button. That warning tone means the camera is recording normally. Instead, if you can't hear any warning tone, it means the record is abnormal or the camera is not ready. In your case, when you start recording without the phone, it's highly possible result from the camera start-up time reason. Please do more tests.
2) The customer might have disabled the audio recording in the app: Make sure the audio recording function is enabled. (This is not the reason for your case)
Please send the original no audio files here as soon as possible. You can upload it to Dropbox or Mega and share the download link here. Those files are very precious for us to locate the reason. Thank you very much.
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