Dear all,

Are you excited for the holidays? We know you are!

That’s why, for a limited time only, we are running the special Xmas promotion!

Buy anything from the Phantom 3, Inspire 1 or Ronin series and receive a free gift. See the full details below:

This offer ends on December 31st so get your order in soon!

Product	Promotion offers
phantom 3 professional	one free hardshell backpack
phantom 3 advanced	one free hardshell backpack
phantom 3 standard	one free hardshell backpack
Inspire 1 V2.0	one free TB47 battery
Inspire 1 Pro	one free TB47 battery
Ronin	one free 3400mAh battery
Ronin-m	one free 1580mAh battery

Are you still looking for a perfect Christmas gift? Don't hesitate! Buy now, you will receive your best gift by December 24!

Oceania/Europe(excludes  UK/France/Germany)	Order on or before  18 Dec, receive your item(s) by 24 Dec.
North America	Order on or before  19 Dec, receive your item(s) by 24 Dec.
Asia/UK/France/Germany	Order on or before 20 Dec,  receive your item(s) by 24 Dec.

Christmas Holiday Promotions have fininshed! Let's look forward next holiday together!

DJI

hey hey! Christmas is coming! Some great offers from DJI-Santa

DJI-Tim Posted at 2015-12-14 10:20
hey hey! Christmas is coming! Some great offers from DJI-Santa

Will Dji Santa deliver my OSMO Handle ( order 353110318674) by 25th December.
He has  my order since 24/10/2015 ??????????

Can you make request for better is to go on sale? All of us on this forum already own drones

Can I just get a  free backpack

What makes me sad is i bought my Phantom 3 a week before they announced this deal.  WHY GAWD, WHY?!?!

DJI-Tim Posted at 2015-12-14 04:20
hey hey! Christmas is coming! Some great offers from DJI-Santa

Yes I am happy with the lower price - So I bought it - i gave DJI my Credit Card number and DJI got paid !

Now I am stuck ---- waiting for delivery --- I can't even get a tracking number ---

Can someone please help --- please ship my order

Lkeithd@gmail.c Posted at 2015-12-17 04:14
Yes I am happy with the lower price - So I bought it - i gave DJI my Credit Card number and DJI go ...

Hey, could you please provide your order number so that I can ask our Customer Support team to assist? Thanks.

fran Posted at 2015-12-14 19:48
Will Dji Santa deliver my OSMO Handle ( order 353110318674) by 25th December.
He has  my order sin ...

Hi,fran, your order will be shipped out before the end of next week. Sorry for the waiting time.

fran Posted at 2015-12-14 19:48
Will Dji Santa deliver my OSMO Handle ( order 353110318674) by 25th December.
He has  my order sin ...

Dear Fran, I'm really sorry for that.. I've told DJI Santa to speed up the delivery of your order, let's expect next week together

This is why I'm happy I bought mine from Best Buy. Bought it like 5 weeks ago and have until 1/15/16 to return for full refund. I ended up buying a standard and pro, returned the pro because I couldn't solve the jittery video playback the 4k camera on the pro. (tried different media players, different machines). No questions asked when I returned the drone, though it was still in perfect condition.

I'd highly suggest ordering on bestbuy.com and selecting in-store pick up if possible. Seems like DJI shipping is giving people headaches.

I'm in the same Jar of pickles. Put my Phantom Pro 3 order on the 14th and I'm still waiting for it to ship. Got the excuse that because I ordered accessories some might be on backorder and won't ship till they arrive...When I put in my Order everything was in stock "ready to ship 1-3 after payment" checked again today and all my accessories are still showing in stock...what gives... was really hoping for a 24th delivery.
#001147670970

Got 1/2 my order (the backpack) but no Drone.  FedEx tracking says they haven't even received the other package (the actual Drone) from DJI yet the backpack just got delivered to my house an hour ago.  Any help would be greatly appreciated.  

Order #: 001149179069.

Amazon.....almost never have any issues. Almost always ships within hours of my order and not this 1-3 business days crap.

jonh Posted at 2015-12-24 01:53
Got 1/2 my order (the backpack) but no Drone.  FedEx tracking says they haven't even received the ot ...

Dear jonh, as I checked and confirmed with our logistics colleagues, all orders with tracking number have been sent to FedEx already. But the courier is quite busy now and they may not be able to update tracking info in time. We are sorry for the inconvenience caused.

Wolfer14 Posted at 2015-12-20 14:23
I'm in the same Jar of pickles. Put my Phantom Pro 3 order on the 14th and I'm still waiting for it  ...

Dear Wolfer14, we have shipped out the items that are in stock via DHL. You can check it in your DJI account. The other items will be shipped out once they are in stock. Sorry for the waiting time.

DJI Store Posted at 2015-12-23 23:39
Dear jonh, as I checked and confirmed with our logistics colleagues, all orders with tracking numb ...

The backpack tracking was updated just fine.  If FedEx got both packages at the same time it would not make sense that the problem would be with their tracking.  Can you please double check my order # (001149179069)?  This was guaranteed to be delivered by 12/23 (yesterday) and I still have not received it.  If it is not going to arrive today or tomorrow can you please refund my order?

DJI Store Posted at 2015-12-24 02:26
Dear Wolfer14, we have shipped out the items that are in stock via DHL. You can check it in your D ...

Nothing has been shipped. My account is still showing that shipping is still pending and have no tracking numbers.

jonh Posted at 2015-12-25 02:04
The backpack tracking was updated just fine.  If FedEx got both packages at the same time it would ...

It is FedEx's peak season now and I'm not sure  the  exact time that the  backpack will be delivered . We accept return request if customers report within 7 working days after delivery and product not used.

Wolfer14 Posted at 2015-12-25 07:32
Nothing has been shipped. My account is still showing that shipping is still pending and have no t ...

Hi, Wolfer14 , I have replied you in another thread.

This promotion was a total scam.

jonh Posted at 2015-12-27 02:02
This promotion was a total scam.

Really?  and you know this how?  Provide evidence or STFU and stop moaning,  no one likes a moaner