after shooting some moments during a wedding, OSMO started vibrating violently at certain angle, and now this..(watch the video).
It looks like it's locked in wrong way or something but I have not done anything differently.
I know another member posted something similar, but would like to get help directly from DJI or anyone who knows how to fix this.
Thanks so much!

JJ

Hi, this is a quality issue, please contact your dealer or DJI technical support for a free RMA or replacement and attach this forum link. Thank you. By the way, could you please send the SN number of your Osmo? It's on the gimbal.

w10hb00sjb is the serial number.

jjkim.orange Posted at 2015-12-16 23:02
w10hb00sjb is the serial number.

Hi, I am afraid it's not the serial number, please check your Osmo gimbal axis, it's on the roll axis arm, starting with 06P**************. Thank you.

DJI-Amy Posted at 2015-12-16 20:55
Hi, I am afraid it's not the serial number, please check your Osmo gimbal axis, it's on the roll ax ...

06PDCJ14021248
How's this one?

jjkim.orange Posted at 2015-12-17 12:42
06PDCJ14021248
How's this one?

Yes, it's the serial number, thanks for your feedback and I hope you can get your repaired or new Osmo ASAP.  Your feedback will help us improve our product quality control process. Thanks again.