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977 10 2015-12-17
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Puttmaster
Second Officer
Flight distance : 18931532 ft
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United States
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Got an Osmo back today and the mount appears to have broken loose. Upon removing the mount you can see that its cheap plastic underneath. Still waiting to hear from the customer in regards to what kind of conditions he was using this in. I can see this breaking very easy if in cold condtions. Everything is in immaculate condition with not a scratch.
IMG_1397.JPG IMG_1398.JPG IMG_1393.JPG IMG_1396.JPG IMG_1395.JPG
2015-12-17
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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WOW, it looks like it had a hard force applied to do that.
2015-12-17
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Puttmaster
Second Officer
Flight distance : 18931532 ft
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United States
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DJI-Ken Posted at 2015-12-17 13:06
WOW, it looks like it had a hard force applied to do that.

Yeah Ken just got off the phone with my customer. He said he used it for about 15 minutes total at a wedding. He is a great customer who has never had issues and said it performed flawlessly. Not sure if this happened in transit or not. Still doing some checking.
2015-12-17
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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Ya, it's strange, If the gimbal doesn't have a mark on it then it looks like the gimbal had to be pushed up on something,
2015-12-17
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DJI-Amy
DJI team

Hong Kong
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Puttmaster Posted at 2015-12-18 02:35
Yeah Ken just got off the phone with my customer. He said he used it for about 15 minutes total at ...

Hi, please try to confirm the using condition of the Osmo. Thanks.
2015-12-17
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job.genders
lvl.3

Netherlands
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You can fall holding this thing, and bumping into a person. Thus damaging the ring support and leave no trace on the gimball as scratch or other cosmetic damage.
2015-12-18
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ianwarsenault
lvl.2

United States
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DJI-Ken Posted at 2015-12-17 12:06
WOW, it looks like it had a hard force applied to do that.

The force was strong with this one.
2015-12-19
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job.genders
lvl.3

Netherlands
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Or it sat in the case, someone stepped on it. and folded back the shape.
2015-12-19
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teamnest1
Second Officer
Flight distance : 18484 ft
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United States
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Is it possible to fix with replacement parts?
2015-12-19
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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teamnest1 Posted at 2015-12-20 13:02
Is it possible to fix with replacement parts?

you have to call customer service for repair.
2015-12-20
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DJI-Amy
DJI team

Hong Kong
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Puttmaster Posted at 2015-12-18 02:35
Yeah Ken just got off the phone with my customer. He said he used it for about 15 minutes total at ...

Any update? We would like to know the using condition, thanks.
2015-12-21
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