Dear DJI’sequipment users

A few days ago I bought brand new (form the shop) Phantom 3 Professional.

Since the very first time I observe that every time I do start my Transmitter (RC) first and the Phantom next the GIMBAL is going through the self-test (moving in every available direction) which is normal procedure and stops in the final position which I believe should be straight ahead.

What I observed in my case is the fact that the GIMBAL STOPS ALWAYS IN THE SAME POSITION POINTING SLIGHTLY TO THE LEFT (round about 5 degrees). To have a leveled horizon I need to “Adjust Roll” with -0,8°.

Please see the pictures for reference.

Reading the international forums I did proposed suggestions in similar cases but this does not helped in mycase. The problem I have is from the beginning (unboxing) with the previous and present software / firmware I used:

iOS 8and iOS 9;

DJI GO Appversion 2.4.2;

RC 1.3.20and the latest 1.5.70

Phantom1.4.10 and the latest 1.5.30

I did a few IMU calibrations straight after powering up the Phantom (not used forseveral hours) and on top of that I did the Auto Gimbal Calibration as well.

I did these calibrations in different places but always on the leveled and flat surface.

May I ask you to check yours Phantoms how they behavior, and what is the final position of GIMBAL after self-test  (before you even start the motors) PLEASE?

May question is does the GIMBAL should point exactly straight forward?  

Thankyou in advance for yours responds to this message.

Mine has been the same since brand new.    That is to say, if I fly directly ahead, it goes to the right of where the camera is pointed, just as yours does.

Hi ,
Sorry about that ! Please contact your dealer about the problem .

AG0N-Gary Posted at 2015-12-19 07:17
Mine has been the same since brand new.    That is to say, if I fly directly ahead, it goes to the ...

Hi , Gary
Please contact your dealer or US support center about that . The gimbal need to be sent to repair center for a calibration .

DJI-Patrick Posted at 2015-12-21 04:05
Hi , Gary
Please contact your dealer or US support center about that . The gimbal need to be sent t ...

I'm not sure I'm willing to part with it that long, Patrick.  Besides, they would probably charge for it since it was in a mild crash recently.  The problem existed before that, and is even documented on the very first video an hour after purchase.  I just didn't know enough to realize it at the time.  I think I'm making progress on it by rotating the arm on the azimuth shaft a little at a time, sneaking up on being "true".

Thank you for the suggestion.  I'd love to post videos, but so far have nothing to edit with.  Gigabyte videos are a bit much to post.  

Merry Christmas

AG0N-Gary Posted at 2015-12-21 23:45
I'm not sure I'm willing to part with it that long, Patrick.  Besides, they would probably charge  ...

Hi , Gary
Sorry about that . It's your own choice to repair it or not . Really wish you enjoyed the aircraft .
Merry Christmas !

Oh, I DO enjoy it, Patrick.  I just need to keep fine tuning it.  Quite busy right now, so it isn't a problem.  The real problem comes when you aim at a target to fly to and it goes to the side, off target.  

Merry Christmas to you and all forum members!

AG0N-Gary Posted at 2015-12-24 11:07
Oh, I DO enjoy it, Patrick.  I just need to keep fine tuning it.  Quite busy right now, so it isn't  ...

That's the point . It's quite annoying sometimes  . So  ,please don't hesitate to contact repair center when you think it's necessary .