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1133 12 2015-12-18
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jlivingston6
lvl.4
Flight distance : 82556 ft
United States
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I installed the GO APP from 2.4.2 to the new 2.4.3 and now the app stops
Whenever you press the camera button. I have an iPad Air2 and have
Never had any problems with it until this upgrade. I restarted the iPad.
I also tried it with the Inspire on and with it off.

When ever you press the camera button on your screen it waits then
STOPS WORKING.

ANY IDEAS. Can I go back to 2.4.2? If so, how do I go about doing it.
Right now I can not fly at all.

Tim, Dave, anyone.
2015-12-18
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gybo102
First Officer
Flight distance : 2426230 ft
United States
Offline

Same here. updated my ipad mini 2 before leaving... went to use it at a shoot today, and quit when clicking enter camera. Odd thing is I  hooked up my iPhone 6 plus... and it works fine. Its updated with the same app. DJI, got any ideas? I would like to not have to remove that app ( don't want to loose my camera calibration, its perfect)
2015-12-18
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jlivingston6
lvl.4
Flight distance : 82556 ft
United States
Offline

Sounds just like mine. So maybe DJI can fix it or tell us what to do.
Until then I sit and wait.
2015-12-18
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freddiebd
lvl.3
Flight distance : 1891184 ft
Switzerland
Offline

A lot of other people are having this problem too. The solution is: Sync flight logs -> Reinstall app -> login and sync flight logs

Happy Flying
2015-12-19
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jlivingston6
lvl.4
Flight distance : 82556 ft
United States
Offline

OK now we are getting someplace. I will try what you stated and pray it works for me as well.

I really want to thank you for confirming its just not me or my setup. I'll let you know tomorrow
What happens after I do what you stated.

Again, thanks for the information.

Question, when I delete the go app so I can reinstall it will I loose everything like my flight times,
Videos, photos, etc?

So I sync my flight logs, delete and reinstall 2.4.3 and then re sync my logs again, right?

Thank you.
2015-12-19
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sthuemmel
Second Officer
Flight distance : 1749321 ft
United States
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jlivingston6@ve Posted at 2015-12-19 04:21
OK now we are getting someplace. I will try what you stated and pray it works for me as well.

I rea ...

Right, sync first.....
Delete the app
Install the app
When the new app is re-installed sync again and all the flight records will be there
2015-12-19
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nilsblix
First Officer
Flight distance : 12517520 ft
  • >>>
Spain
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On my iPhone 5s I had to delete the old app and reinstall - on my iPad Air 2 the update works fine.
2015-12-19
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vonbaron1
Second Officer
Flight distance : 42014 ft
United States
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Dang,  must be why I'm on the 1.1.2 yet.
2015-12-19
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jlivingston6
lvl.4
Flight distance : 82556 ft
United States
Offline

FRED, THANK YOU SO MUCH FOR SAVING ME. I would have not been able to figure thT out.
Hope you have a great Christmas and a great New Year.
2015-12-19
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randy.concretes
lvl.2

United States
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Change your setting  to 1080 p for some reason it won't crash the app when you set to record in 4K it crashes. Must be problem in the app?
2015-12-19
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mmassar64
lvl.3
Flight distance : 176335 ft
United States
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Seems to be too many issues with all the latest firmware updates maybe a little more R&D and testing before releases would come in handy.
2015-12-19
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DJI-Tim
DJI team

Hong Kong
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This issue can easily be solved by re installing the app
2015-12-20
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jlivingston6
lvl.4
Flight distance : 82556 ft
United States
Offline

I reinstalled the app as explained above and everything works or seems to be working right now.

I will test it in the flight sim tomorrow prior to flying. If the weather is bad I'll have to wait. I'll still
Try it in the sim tomorrow and let you know if things are working correctly or not. Thanks again.
2015-12-20
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