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 Second Officer
United States
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Ken,
Thank you for the update
Regarding my having replaced the camera causing issues.
If this is the case, then why did DJI-Tim, on 28 Oct write:
terrylewis Posted at 2015-10-28 06:47
You may want to research the following links over on PhantomPilots for confirmation:
http://www.phan ...
Nice and useful video! thanks for sharing, Terry!
See this thread for entire discussion: http://forum.dji.com/thread-34336-1-1.html
Why didn't DJI-TIm explain that replacing the camera would be problematic in the future?
DJI does itself, and its customers, a real dis-service by not being consistent, by not answering emails, by suggesting we use the real time chat (which has NEVER worked for me), by not having enough people to handle tech support calls ( i was caller 47 in queue yesterday and after 24 minutes moved to caller 37), at which point i hung up.
The moisture sensor on the drone of mine you have would not have gone off if the drone had not jumped into a lake after i did what I was told to do in your quickstart guide to shut off the motors after landing.
Only after many weeks did you put out that we should hold down the left stick to turn off the motors.
As stated before, I have invested a great deal of time and money in your company and products. I have little to show for it. Even though I have tried everything I could find to get your product to work as advertised.
I bought it back in april for a specific purpose. Due to failed upgrades, loss of signal, and other issues with your product, I was never able to use it for the reason I spent so much money.
I've been off work for two weeks now, and have no P3 to use during this time. Even though your employee assured me it would be 2 weeks or less to get it back to me. I heard nothing from DJI for 2 weeks, until I reached out to you.
Just now I received an email from some mystery person (they do not sign the emails sent to me), stating the video transmitter has been replaced and it si not showing "No signal". They assure me it is working correctly. Yet, they have never seen it not work correctly. The loss of signal did NOT occur when it had the 1080 camera on it. After upgrading to a 4K camera, the loss of signal appeared, just like it appeared on the P3P I bought from B&H Photo ( and finally returned) after failing to solve it with more than a few FW updates. FW updates that never went smoothly, even though I did them exactly as suggested.
This is NOT how to do business, nor treat your customers. |
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