snowride419
lvl.3
Flight distance : 5555102 ft
United States
Offline
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I had a flyaway during beta testing of 1.5 firmware: http://forum.dji.com/thread-36975-1-1.html
My quad was fine on 1.4, upgrade to 1.5 and vibration and toilet bowl effect was immediately noticed. I was in the middle of trying to test whether vibration and/or the toilet bowl effect went away on 1.4 when the quad took off by itself. That was 12/11 and DJI reached out to me via email later that same day asking for some extra details in their survey. I submitted that on 12/12 and had not heard back until 10 days later (12/22) and this is what they sent:
"Thank you for your patience.
We have reviewed your survey, and based on the incident you experienced, we want to provide further assistance.
First, we want to remind you that the remote connection our Phantoms use can be interfered with by outside sources as per FCC law. Flying near any large amounts of concrete, steel, powerlines, wifi technology, and other man-made sources can affect the behavior of the aircraft. Also, calibrating the compass over or near any of these objects or material can cause issues in flight. This is a general reminder and may not necessarily apply to your situation.
We would like to offer you 30% off a new purchase of a Phantom 3 Advance for $699.30
To accept this offer, please reply affirmatively, and also include you shipping address for the invoice and shipping label. Once we receive that information, we will generate and email you a shipping label.
Please also reply with your proof of purchase for your product.
**Failure to include the proper paperwork and proof of purchase will delay this process.**
You will then receive an invoice and instructions on how to pay via email. Once payment is received, we will ship your package with a tracking number.
Thank you for your patience and support of DJI."
The horrible experience of my flyaway happened in my backyard on my wooden deck where I do the majority of my flying. There was no concrete or steel, the power lines were 100 feet away (behind me) and the wifi is the same as it was for the past 6 months. I don't want a discount on a new phantom, I want DJI to fix the situation that I feel they put me in. It was DJI firmware that broke my phantom and a DJI representative has admitted to "an issue with the older version Phantoms." This flyaway is a direct result of "an issue with the older version Phantoms." This is DJI's mistake shipping out firmware that ruined the performance of my phantom. DJI should not have released the 1.5 firmware. What happened to my phantom is not a result of environment as DJI alluded to but rather a result of BETA TESTING DJI FIRMWARE.
So here is what I need help with...I had trouble grabbing the DAT files so I got onto a chat with DJI support and the DJI rep told me not to plug in a crashed phantom because he was "worried about my security." So now DJI has decided to not even look at the DAT files to see what happened yet it's assumed its all on me. Furthermore DJI implied it was dangerous to plug a crashed phantom in to grab the DAT files and so I'm not even sure if I should try to grab the DAT files. Even if I grab the DAT files and the data shows I'm not making up a story, what can I do? I feel like I just got shafted here....
So on another note, I have a crashed P3A, controller, 3 batteries, Taco ND filter set, and a Microraptor Pro case up for sale...
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