richard
New
United Kingdom
Offline
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Hi everyone,
I'll keep this fairly short and to the point - DJI quite simply has the worst customer service I have ever encountered.
It probably comes as no great surprise that my Ronin drifts on the roll axis. It has always drifted from day one of owning it. I always assumed that it was due to user error and DJI always told me that I was calibrating it wrong, but having looked around for all of 2 minutes on the internet, I now know that hundreds of other people have the same issue. It's seems that the answer is to downgrade the firmware...
So lat week I attempted to go about doing so. I spoke with the US customer service who promised me that he'd send over the downgrade FW with 15 minutes. He decided to send me a mail saying advising me to calibrate the system.
So then I tried the German customer service. They did send me a 1.2 version software but with no instructions of how to downgrade. The software doesn't detect my Ronin and therefore I can not resolve the problem. Having dug a little deeper, I see that the SN needs to be authorized in order for the old software to work.
Net result - this useless piece of junk has ruined so many shots by not being able to hold it's roll axis. It's embarrassing in front of clients to continually have to restart the device so it can find horizon.
Why can DJI not just send out a blanket downgrade package for those who NEED to downgrade the software? Pathetic...
If someone at DJI, who isn't a robot, could please get back to me with an actual solution, that would be fantastic.
UNTIL THEY FIX THIS PROBLEM, THE RONIN IS EFFECTIVELY USELESS. BUYER BEWARE!
Regards
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