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P3 Pro.
884 20 2015-12-29
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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United Kingdom
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Hi.Hope some one can help me.Ive not used my P3 professional now for a couple of weeks.When i come to use it i cant connect the camera but i can stiil fly it.Regards Derek
2015-12-29
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[RCG]Balthazar
Second Officer
Flight distance : 475371 ft
Norway
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Need more info.
Yapp Yapp Model of phone/pad? Update status? Flight log for us geeks?
2015-12-29
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ksunsingh
lvl.3

United States
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im guessing your tried restarting everything also, this happened to me and i had to systematically restart (i.e. turn everything off, turn on controller first, then drone, then enter the application or let app turn on by itself, enter camera mode) everything
2015-12-29
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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[RCG]Balthazar Posted at 2015-12-29 16:15
Need more info.
Yapp Yapp Model of phone/pad? Update status? Flight log for us geeks?

Using ipad mini 3 with software iOS V2.4.3 and Phanton software V1.6004.It all worked last week ok though nothing alse has changed it just will not connect to the camera when i tap on the equipment icon on the bottom left on the dji go app.
2015-12-29
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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United Kingdom
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Hi tried this with out success thanks any way  .Ive found out this has only happened since i have up dated my app from dji pilot to dji go a lot of people are having the same problem.I have sent an email to dji but some one has sent the same email 10 times with out getting a reply.Very bad from DJI regareds Derek
2015-12-29
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james.synergies
lvl.1

United States
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Do you have an Android phone or Tablet to try it on?  I've heard more success with the android app rather than iOS.  At least you could narrow it down if it's an app issue or not.
2015-12-29
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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United Kingdom
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Ive tried it on both with out success
2015-12-29
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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dahazlehurst Posted at 2015-12-30 04:16
Ive tried it on both with out success

You said you had not used it for a few weeks, did you immediately install the 1.6 firmware the first time you powered it up or did you turn it on and have video before you upgraded.
And do all the features of the app work and only no video, or does nothing in the app work/
2015-12-29
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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United Kingdom
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I did not insall l the 1.6 all i have done is up upgraded from iOS from dji pilot to dji go regards Derek
2015-12-29
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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United Kingdom
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DJI-Ken Posted at 2015-12-29 21:02
You said you had not used it for a few weeks, did you immediately install the 1.6 firmware the fir ...

Sorry nothing works on the app
2015-12-29
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Northofthe49th
Captain

Canada
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Have you tried to deinstalled the phone/tablet app and reinstall? If you did nothing to the Phantom, I would be suspecting my phone/tablet.
Any chance there was an iOS or android update enbetween?
2015-12-29
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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United Kingdom
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Northofthe49th Posted at 2015-12-29 21:21
Have you tried to deinstalled the phone/tablet app and reinstall? If you did nothing to the Phantom ...

Yes tried that and still the same
2015-12-29
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james.synergies
lvl.1

United States
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Did you upgrade your RC first?  I know you're supposed to update the P3/Batteries first before you do anything in App, also your RC should be off anytime you do an upgrade.
2015-12-29
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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Tried just about everything now getting really p****d off with it all now .
2015-12-30
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david
lvl.3
Flight distance : 202126 ft
United States
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Relax a while and try it again.  Keep in mind that you are essentially connecting 3 computers together and in order to work they all have to be exactly right.  This is not an on/off situation.  I find that whenever I want to fly and I want to do it right now there is always an issue.  On the other hand if I get everything set up to fly later then I have few issues.  Always take your time and try again.  Whenever working with computers or electronic things I write down what steps I take and the results so that when it is finally working I have that information for next time.  Also the last time I had a problem with my phone/tablet connecting to an external device I was told to clear the "Cache" for that program.  On Android it goes something like Settings - App Manager - Select an app - clear data - clear cache.  Also there was a selection to force stop, then restart the tablet to get it going again.  Best wishes.
2015-12-30
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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United Kingdom
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Every thing has been ok with dji pilot but since i have up dated dji pilot with dji go i cant get the app to work hope dji sot this out asap
2016-1-3
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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david@toycarcol Posted at 2015-12-30 22:29
Relax a while and try it again.  Keep in mind that you are essentially connecting 3 computers togeth ...

Thanks for your advice David tried everything now think its a app problem .Regards Derek
2016-1-3
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GQ.
Second Officer

Canada
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dahazlehurst Posted at 2016-1-3 17:42
Thanks for your advice David tried everything now think its a app problem .Regards Derek

1- Remove the app from your tablet.
2- Reboot your tablet.
3- Download and install the app another time.
4- Reboot your tablet.

Try this.
2016-1-3
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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United Kingdom
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ok will try this thanks
2016-1-3
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dahazlehurst
lvl.2
Flight distance : 5128 ft
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United Kingdom
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GQ. Posted at 2016-1-3 22:48
1- Remove the app from your tablet.
2- Reboot your tablet.
3- Download and install the app another ...

Cheers but it did not work.
2016-1-4
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CaveDrone
Second Officer
Flight distance : 11549 ft
United States
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Try Litchi,  I had a similar problem when I updated my firmware and RC, no video but the controller still worked but  Litchie still worked!  When I updated the controller that's when I had the problem already had 1.6 installed. So I updated DJI Go then everything worked.  Perhaps it needs the Latest controller version, but beware it seems that the latest combination of controller and DJI Go is what limits your height to 120 meters.  When Litchi worked in my situation I still had 500 meter limits.
2016-1-4
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