Three weeks have passed since me and my brother bought our first drone for aerial photography and video work.
Three weeks that meant over 5h in flight time and more than 45 km, getting the hang of it.
We've produced already some stunning (by our standards and expectations at least) content that got our Facebook page the fastest growing page we've ever setup
We together are aeriALL (similar website name aeriALL.ro) and I proudly present you some of our content.

That's awesome ! Love that picture !

DJI-Patrick Posted at 2015-12-30 09:33
That's awesome ! Love that picture !

Thanks Patrick!

Unfortunately I got into trouble soon after (drone is safe, managed to get it back in F mode Home Lock).

I was flying near a castle (Dracula's Castle - Bran, Romania, could that be a problem!? )) ) and suddenly I got an unresponsive drone, gimbal moving all around, not responding to commands.


I've downloaded the .txt log and the .DAT file and from HealtyDrones everything looks ok, but I still don't know what caused that misbehave. Could you please instruct me where to address my issue at DJI specialists?

The logs are here: http://s.go.ro/41zpen5z
Password: 236474

aeriALL.ro Posted at 2016-1-5 19:25
Thanks Patrick!

Unfortunately I got into trouble soon after (drone is safe, managed to get it back ...

Hi ,
Please contact DJI support at this page : http://www.dji.com/support
You can contact them by email and remember to attach the flight data to the email .

DJI-Patrick Posted at 2016-1-5 13:47
Hi ,
Please contact DJI support at this page : http://www.dji.com/support
You can contatc them by  ...

Thank you,
I did what you've mentioned, now let's wait for an answer

Regards,
aLLin

aeriALL.ro Posted at 2016-1-5 20:17
Thank you,
I did what you've mentioned, now let's wait for an answer

Please keep this updated if you have any other concerns .

DJI-Patrick Posted at 2016-1-6 04:09
Please keep this updated if you have any other concerns .

I still got no answer from them at the support.

aeriALL.ro Posted at 2016-1-7 03:01
I still got no answer from them at the support.

Please give me your ticket number so I can help you with that .

DJI-Patrick Posted at 2016-1-7 04:12
Please give me your ticket number so I can help you with that .

Thanks, you're so helpful.

I think this is the one - Your request (148517) has been received and is being reviewed by our HQ support staff.

aeriALL.ro Posted at 2016-1-7 19:20
Thanks, you're so helpful.

I think this is the one - Your request (148517) has been received and  ...

I've checked that . You've sent the email to HQ support while actually you should contact Germany support center . I'll pass your email to them . We'll get you a reply as soon as possible .