Whats the process for an RMA.  I just saw 5k explode in front of my face.  Inspire is 35 days old.  Was using a brand new tb48 (second charge out of box) in about 50 degree good weather.  My 64 gb mem card exploded out of x5 camera and has dissapeared.  Everything is in shambles.  The bird was about 375 ft high and the camera became unreponsive to changing aperature and shutter speed.  So, I Started a descent and then the bird just plummeted 400 ft.  I was in sheer shock.  I wanted to catch it so bad.  When it hit concrete it alo Just missed a car by 4 ft,  

I'm sorry for your crash! Now you have to contact us  and provide your flight records and flight data. here is the process described http://www.dji.com/support

DJI-Tim Posted at 2016-1-6 11:05
I'm sorry for your crash! Now you have to contact us  and provide your flight records and flight dat ...

Sorry for the lost. Just curious, did you accidentally execute a CSC (both sticks down to corner positions) while descending?

WOW, that's bad news, so sorry to hear that, call support in the morning 818-235-0789 and they will issue you a RMA.
In the meantime to assist them, you can get your DAT files from the aircraft and upload the last DAT file to Dropbox and copy the link and give that info when you are issues a RMA.
If you cannot power on the aircraft, you can get the limited DAT files from your controller and use the favorite when you sync the flight logs and DJI can get the file that way with your account info.

hmm...........

stan@rcsail.com Posted at 2016-1-5 19:37
Sorry for the lost. Just curious, did you accidentally execute a CSC (both sticks down to corner p ...

@Stan Yeah I did...and i feel like the biggest idiot in mankind right now.  That should be a disabled function when you are that high or when the landing gear is up. That needs to be changed ASAP.  

ajweber1980@gma Posted at 2016-1-6 12:01
@Stan Yeah I did...and i feel like the biggest idiot in mankind right now.  That should be a disab ...

Sorry for your lost. I totally agreed with you that DJI should review the motor stopping mechanism. A simple modification may be a CSC together with an additional button, say video trigger, press

ajweber1980@gma Posted at 2016-1-5 23:01
@Stan Yeah I did...and i feel like the biggest idiot in mankind right now.  That should be a disab ...

Honestly, its a big savior. I do not want them to disable it. Maybe an option to turn it on or off?

But I do wish they would make it a bigger warning about it.

Best of luck to you sir.

You guys are right there should be a warning beep that CSC is about to shut the motors. Every time i try trivky manovers i get scared i might pull a CSC in mid air lol Not cool for the OP with a brand new i1 Pro...

In the simulator, it's possible to perform a CSC then, before the Inspire 1 hits the ground, do it again to resume flight (it slows down then begins to ascend again)... I would never dare risk that with the real one but if it were plummeting to the ground, I'd certainly try it. Has anyone else tried it? Does it actually work?

Obviously you'd be risking the vortex ring state... But if it's going down already, is it worth a try?

Hterag Posted at 2016-1-6 12:17
In the simulator, it's possible to perform a CSC then, before the Inspire 1 hits the ground, do it a ...

I guess that is literally the only option at that point.

Or if you are under it, sacrifice your own body and catch it

ajweber1980@gma Posted at 2016-1-6 12:01
@Stan Yeah I did...and i feel like the biggest idiot in mankind right now.  That should be a disab ...

WOW, I 100% feel totally bad for you, I was looking for other causes instead of a CSC. Just before the CSC stick position, your aircraft is flying pretty crazy.
And the CSC is there for safety reasons in case of emergency and you need to make it drop out of the sky.
All I can say is I feel really bad for you.

Also, give me your email address, I can help you out some.

PaulKerry Posted at 2016-1-6 15:07
I would not advocate any kind of delay in executing an emergency shut-off in flight.

Given that a ...

I agree, when I said "warning" i meant like a a pop up message in simulation or a pop up box on the first flight.

There should be no delay for a "Killswitch"

PaulKerry Posted at 2016-1-6 16:34
Sorry, TN...

The comment may not have been specifically addressed to you - there were other users ...

I agree, I really like the SIM.

Did you take flight on a 100% charge?

A small E-stop button, somewhat hard to depress and maintains, with a bright red LED light would solve all this.  It's the industry standard in all automation.  You would know when it's depressed, could see that clearly, and could reset and restart if done quickly since you can clearly see what happened.  Located correctly on the RC it would only be pressed deliberately.  

Sir Shepherd Posted at 2016-1-7 14:48
Did you take flight on a 100% charge?

Do you not read???? He executed a CSC in mid air... Batteries have nothing to do here....

BTW  CSC is designed in a way that you have be pretty aware of what you doing before performing it.. The chances of performing a CSC on mid air by mistake is 1 in a  million. There are no reasons to hold both sticks down - Left/Right while flying...

ronnydsosa@gmai Posted at 2016-1-7 17:28
Do you not read???? He executed a CSC in mid air... Batteries have nothing to do here....

@ronnydsosa - no I didn't read the entire post, my apologies. Everyone knows and it states in the documentation with the inspire 1, that doing so will cut the engines. We all know this, and it is a safety feature that can come in great value in a serious incident, to save further injuries. For me and this is just my opinion, I have no problem with the way it works. Its like sitting in the cockpit of an F16 and you know that if you pull the release you are being ejected!
I would like to add that I hate to hear of your crash and I hope everything works out for you. I know it sucks!

Have you started an RMA, I made an earlier post that I can help you on the purchase of another one so it doesn't hurt wallet as much.

Very sorry for your loss

I sounds like you did the CSC in flight causing the motors to stop.

I hope DJI can provide us with an alternate method to shut down the motors while the Inspire is in flight. I would prefer to see this function done with a kill switch or button with an audible warning before shut down.

Best of luck with the repair

Rich

The CSC shutdown, by nature of the posts I have read... seems to happen more often than the "emergency" need for an in-flight CSC. If that indeed is fact, there should be no debate that this needs correcting. It is really a numbers issue..... If you are flying "legally" and somewhat in basic control, I see NO validity in the "have to shut it down NOW" issue. On other manufacturers craft, a button works just fine. If you read their forum threads, they have accidentally or mistakenly hit that button with the same expensive results... so they put a cover over the switch. Seems simple. I see no reason to have control axis maneuver that would wreck $3-$5k worth of investment. My $.02.

PaulKerry Posted at 2016-1-9 07:19
Rich, in order for anything to happen between executing KILL and the bird actually being killed, me ...

Well said.

Gootch Posted at 2016-1-9 11:11
The CSC shutdown, by nature of the posts I have read... seems to happen more often than the "emergen ...

I understand this too, i do believe most CSC's during flight happens more by accident than doing it in an emergency situation.
I also see that normal flying, there's no reason at all to put the sticks in CSC mode (mode2)
I had a Yuneec and it had the kill switch, I read about people accidentally hitting it.
I think a CSC is a good way to kill the motors in an emergency. But also a kill switch with a cover too.

PaulKerry Posted at 2016-1-8 15:19
Rich, in order for anything to happen between executing KILL and the bird actually being killed, me ...

Paul, I understand your position and when in an emergency situation I too want to shut the sucker off.

But what I am seeing is not emergency situations and more accidental shut downs. The blade 350 by Horizon for example,  you can set the bind button as the kill switch on the transmitter. I do not like the CSC command on the flight controls where as you can shut the motors off using extreme stick commands, or trying to land quickly by bringing the throttle stick down by accident. When I fly... I watch the aircraft and do not care where the sticks are ( its all about how I want the aircraft to fly). I never watch the flight controls or their positions... but with the inspire 1, I worry about how fast I move the sticks and what maneuver I am doing.  

Don't get me wrong... I like safety and I just think DJI can achieve another way to kill the power

Rich

Maybe a safety key like on a treadmill on future models. Want to kill it? Just pull the string.

For such a beautifully designed product, it seems to be let down by far too many "that will do" approaches - This is what is meant by the expression, "Spoiling the ship for an ha'porth of tar".

Any manufacturer selling as many spoiled ships as DJI isn't financially motivated to properly tar the hull.

Very well stated, I love a well written slap at the man.... The only time any corporation will examine change is when the profits decrease.

PaulKerry Posted at 2016-1-9 07:19
Rich, in order for anything to happen between executing KILL and the bird actually being killed, me ...

wise Paul always on point

PaulKerry Posted at 2016-1-9 03:24
You cannot kill the motors by pulling the "throttle/collective" stick hard down except once the bir ...

Nicely posted Paul and I agree with you on many of these points. DJI should hire some of us to help them with future design and R&D. They really need the input from the customers and this would certainly boost the customer confidence / fan base. (opposite of not tarring the hull) They would embrace the customers using the product,  listen and then implement these ideas or improvements.

I agreed with Bob Marley on many things, however he could be pretty harsh at times.

I think with any safety system design many things must be considered,
1 ease of use in the case of emergency
2 cannot be accidentally switched
3 alerts for the pilot during the use of the device
4 possible abort option  

Rich

PaulKerry Posted at 2016-1-9 12:50
Agreed. It should be the kind of thing that someone can execute without having to think about i ...

Yes, yes and yes!

I see you put Microsoft under the Bus and understood why.
Yes, I really like my Inspire 1 and the way it fly's! I look forward to the future advancements.

I just returned from flying my new P3P with 92% battery. I like the P3P too, but it is not the Inspire    
PS, I bought the throttle stick all the way down during my descent and no problems at all.  The P3P is a lot slower ever all and I can clearly see why this is a beginner aircraft

PPS, I had my FAA certificate in my pocket and my fixed wing / rotary wing commercial pilots license an case anyone wanted to question my flying!!  I am ready for them.

All is well

Rich

PaulKerry Posted at 2016-1-9 18:39
That's interesting. I remember seeing a test where someone was comparing a Phantom to an Inspire a ...

Paul

From my first impressions the P3P is no way faster than my Inspire!  I think it is nice and stable and the 4K camera is very good, however the Inspire camera is noticeably better. My P3P has the new cold weather firmware update installed. My Inspire does not have the latest firmware for cold weather and I am sure it will most likely slow the Inspire down some, but I can tell you from what I see so far the P3P is not as fast.

I do not plan on running into some trees to see how the P3P holds up . Please keep in mind that I do not have a lot of flight time on my P3P and it has been very cold here.  PS  I was impressed with the battery flight times so far.

My neighbor had a visitor over and he was with the FAA. He saw me flying outside my home and came over to question me. He was not ready for my certificate's and experience plus my knowledge of the AMA committee battling for our rights. I knew where the commercial flight path was and everything I was doing was by the book.  All in all he shut up pretty fast.
It is good to be prepared and be friendly to everyone you come in contact with. I worked with the park rangers this summer and they let me take some video from the Rogue River park. They watched me and I followed all of there guidelines to a tee. Most of the time we can work together to make this a better sport.

Rich

PaulKerry Posted at 2016-1-10 01:45
The Inspire will ascend faster than your P3P? In that case, I'm going to have to see if I can fi ...

Hi Paul,

Yes, I remember seeing this video and so far my experience has not been the case. I do not race the Inspire upwards but in this video the P3P clearly was faster in the climb.

As you can see from the video the inspire 1 and P3P were using the DJI Pilot App and most likely many firmware updates ago...  I would like to see this same test done again with todays DJI Go App and the latest firmware..  

Okay you are right, I did not make my comments very clear about the neighbor.....  My neighbor is a good friend and actually he has some quads too. The FAA inspector was a distant family member in town visiting him.

The park I was flying had plenty of open space and at no time did I come close to people. and I had a lot of fun making the video. The part ranger came over and watched me while flying and was amazed with the iPad video monitor. Once he was satisfied I posed no threat and knew what I was doing, he took off.      

photos from my park video below:  









Back to work this week, hope you are able to fly.... do some more battery testing.

Rich

Actually I was thinking more "ripcord" maybe a red ribbon hanging under the controller. I don't know, maybe it's good as is. I've never shut it down in flight myself.

DJI-Ken Posted at 2016-1-8 14:04
Have you started an RMA, I made an earlier post that I can help you on the purchase of another one s ...

Hi Ken:  I sent the bird in today for a repair estimate.  my email is Ajweber1980@gmail.com

ajweber1980@gma Posted at 2016-1-13 08:26
Hi Ken:  I sent the bird in today for a repair estimate.  my email is

Saw the CSC screenshot and your bird, I'm sorry man. I just sent you an email.

RichJ53 Posted at 2016-1-10 12:51
Hi Paul,

Yes, I remember seeing this video and so far my experience has not been the case. I do no ...

Great pix Rich.  Lots of good times on the Rogue.

SixtyMike Posted at 2016-1-12 19:31
Great pix Rich.  Lots of good times on the Rogue.

SixtyMike
Thanks !!  It is very nice of the cows to stay in frame for me  

Rich

A killing switch that we  have to hit 3 times would be great I think.

Sorry for your loss and that hard learning way.... I too learned that on my P2v+..  That is why i NEVER EVER fly backward, never unless i'm low to the ground and I'm parking it which sometime I like to back in. You should never take your right stick down, unless you are about to do a CSC. Try to get in the habit of turning the bird around and flying straight back to you, facing the way you are flying. I always just pitch forward and yaw, never backwards!
Good luck!