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880 4 2016-1-6
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Puttmaster
Second Officer
Flight distance : 18931532 ft
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United States
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Have to give credit where credit is due.
Was discharging my battery to recalibrate. Was about 5 feet off the ground and the motors shut off and the bird just fell. I thought I was ok, but the two back landing gear struts were cracked. Also one of the landing gears had broken away from the motor mount arm. After owning 20 various DJI drones, this was my first "crash", ok somewhat of a crash. Started the RMA 16 days ago (travel time hampered by the holidays). Just got the bill today for the repair and was amazed at how inexpensive this was. Granted, camera was fine, motors, etc, but the response time has been wonderful so far. I actually just called because I thought the bill was actually low for what was on the invoice. As a business owner, I did not want to cheat anyone.
Great job so far DJI.

2016-1-6
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teamnest1
Second Officer
Flight distance : 18484 ft
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United States
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Glad you had a positive experience. You will be back in the sky in no time
2016-1-6
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DJI-Tim
DJI team

Hong Kong
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Thank you for support and your positive feedback on a forum!
2016-1-6
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Sir Shepherd
Second Officer

United States
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Great news to hear! Helps customers ease minds from the negative post, that there is light at the end of the tunnel.
2016-1-6
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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Thanks so much for posting your experiance, we really appreciate it.
2016-1-7
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