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Phantom 3 Warnings and errors
2400 13 2016-1-15
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daviskw2004
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Is there a reference with a list of warnings and error codes along with explanations for each?

I am getting error codes and warnings…as below..  that no one has seen before. Including it seems the repair station in Carson California. I sent my Phantom in because of these codes and it was returned with the same warnings as before… What they did I have no idea but it did nothing to solve my problems. It is now returned for the third time… Very frustrating.

Warnings:

Warning:The aircraft enters altitude limited mode.... this with no restricted zones anywhere

Warning:Aircraft is lower than the minimum altitude 3.0m. This at an altitude of 200+ feet.

There was a third that flashed on my screen but I could not catch before it disappeared but I believe it was Warning: Ultrasonic system error. This when flying a waypoint route and the aircraft jumping up and down erratically

I think it would be useful for a link to explanations of ALL warning codes

I also think that when an aircraft is returned from repair there should be a report on the problems found and the parts replaced.

Butch

2016-1-15
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Kneepuck
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Seems like the problems should also be repaired when returned to the customer.  Or a new aircraft should be returned if the repair center can not figure it out.  And why is it that an authorized repair center could not do the repair?  Very strange.
2016-1-15
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DJI-Ken
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It sounds like your barometer needs replacing.
Have you tried IMU calibration?
2016-1-15
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daviskw2004
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DJI-Ken Posted at 2016-1-15 14:29
It sounds like your barometer needs replacing.
Have you tried IMU calibration?

Ken I did all that before i sent it to the repair center... i also sent a detailed explanation along with a Healthydrone printout of the errors and the flight records.

When it was returned I did a cold  IMU and a compass calibration... then the first flight i got the same warnings. I find it hard to believe the repair center did not fly it before returning it as repaired.

Butch
2016-1-15
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daviskw2004
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Kneepuck Posted at 2016-1-15 14:17
Seems like the problems should also be repaired when returned to the customer.  Or a new aircraft s ...

I explained it would be the third time for repair but they refused to exchange it... so now they will have had the drone for about 16 weeks when it comes back I estimate.... I wonder if they will extend the warranty?

Butch
2016-1-15
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DJI-Ken
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daviskw2004 Posted at 2016-1-16 05:15
Ken I did all that before i sent it to the repair center... i also sent a detailed explanation alon ...

What is your ticket numbe and I'll forward to upper management. This should not be happening and I apologize.
2016-1-15
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daviskw2004
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DJI-Ken Posted at 2016-1-15 15:37
What is your ticket numbe and I'll forward to upper management. This should not be happening and I ...

Thanks Ken... the ticket # is #246105... If you need the RMA that was issued let me know. I have not received the shipping label yet... when I called today they said 48 hours until they send it.

Butch
2016-1-15
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daviskw2004
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DJI-Ken Posted at 2016-1-15 15:37
What is your ticket numbe and I'll forward to upper management. This should not be happening and I ...

Double post sorry but I will add here the old repair number if that will help....151231B2M-PH5486
Butch
2016-1-15
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DJI-Ken
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daviskw2004 Posted at 2016-1-15 14:28
Double post sorry but I will add here the old repair number if that will help....151231B2M-PH5486
B ...

Do you have the ticket number from the email.?
2016-1-15
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daviskw2004
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DJI-Ken Posted at 2016-1-15 16:58
Do you have the ticket number from the email.?

In the mail... this....RMA: 0114201639863246105ESC... is the only number.

The provided link takes me to the Support Portal which lists all the correspondence. The ticket number is...#246105

I received nothing else.

Butch
2016-1-15
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DJI-Ken
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daviskw2004 Posted at 2016-1-15 17:40
In the mail... this....RMA: 0114201639863246105ESC... is the only number.

The provided link takes ...

The last note I see is they requested a shipping label and it is waiting to get processed.
2016-1-15
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daviskw2004
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DJI-Ken Posted at 2016-1-16 01:19
The last note I see is they requested a shipping label and it is waiting to get processed.

Yep waiting a few days for that... It is just that they would not send a replacement Phantom after multiple failed repairs that has me frustrated.

Butch
2016-1-16
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DJI-Ken
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daviskw2004 Posted at 2016-1-16 10:53
Yep waiting a few days for that... It is just that they would not send a replacement Phantom after ...

I understand and I forwarded your ticket to management to look into it.
2016-1-16
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Rebber42
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I keep getting the esc status error, and i think it may be because of a bad motor that has one wire in one of the internal coils broken.  The problem is that i haven't been able to get a straight answer from dji on how to test it or if it just needs a new main board.  also i am not to keen on sending my phantom all the way across the united states and waiting for two months for it to return.  Sorry for hijacking this thread, but i am very frustrated with dji right now.
2016-1-17
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