The Bat Drone
lvl.3
United Kingdom
Offline
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The day I dreaded and prayed would never come... Hit me hard on the 10/01/16.
21 seconds into the flight my P3S dropped from the sky like at ton of bricks casuing damage to the shell, rear motors, camera/gimble.
I wanted to share my DJI customer service expeirence (Europe) so far. I am able to say its been very good, especially after hearing lots of negative feedback on here, I can say that i've been treated well and here's my timeline of events.
- Sun 10/01 - My bird drops from the sky shortly after take off (Mystery to why, i'm guessing power or motor failure)
- Mon 11/01 - Contact my dealer (SLR Hut in the USA) I sent my flight data, flight video and pictures of the damage to them.
- Tue 12/01 - Dealer contacts DJI
- Thu 14/01 - I contact DJI directly as I haven't heard anymore from the dealer, DJI send me a RMA and give go ahead to send.
Now I know to go straight to DJI as that would of speed up the process, also one negative point I wish they had a number to call in the UK. But I used the online chat and that was fine.
- Fri 15/01 - Mr drone is collected by Interlink express - Paid £20 and with insurance aswell. (I ordered it the night before)
- Wed 20/01 - DJI confirmed my drone had arrived, even though it was delievered on the 19/01.
- Thu 21/01 - Assessment and quotation stage.
- Fri 22/01 - Repair stage and the good news I was hoping for when it said 'Free of charge' very much relieved.
- Tue 26/01 - Drone repaired and has been shipped and expected day after tomorrow 28/01
So within 16 days from the day I had my crash, my drone is being sent back to me. Which I think is amazing especially after reading about 8-10 week waiting times !!! But I thought i'd share my time frame to let others know in Europe(UK) how it is at the moment. My one bit of advice is to go straight to DJI as that would of saved me a few days.
Can't wait till Thursday to get it back up in the sky.
p.s My friend has just bought a P3S after the great experince i've had, he was a bit hesitant at first but this has convinced him. Keep up the good work DJI ;)
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