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DJI support-please stop ignoring me!
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1600 41 2016-1-29
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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I sent in my battery to support and got an email it was repaired for free and shipped out. But I never got anything saying what was wrong with it and what they did to repair it? Can someone please check this for me? I thought I would get an email or something.

Thank you,
Michael
2016-1-29
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Is that the battery you crashed, into the mountain, causing an Avalanche/landslide many days later... ;-)

Prayers to the family who lost loved ones...

RedHotPoker
2016-1-29
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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RedHotPoker Posted at 2016-1-29 22:09
Is that the battery you crashed, into the mountain, causing an Avalanche/landslide many days later.. ...

Oh no.
I never heard of that Avalanche
2016-1-29
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Yeah, sadly, five lives were lost.
http://www.ctvnews.ca/canada/5-k ... avalanche-1.2758309

RedHotPoker
2016-1-29
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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if anyone from support could say something that would be great.
2016-1-30
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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RedHotPoker Posted at 2016-1-30 15:31
Yeah, sadly, five lives were lost.
http://www.ctvnews.ca/canada/5-killed-in-northeastern-b-c-avalanc ...

wow thats terrible news
2016-1-30
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Northofthe49th
Captain

Canada
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Just saw that, it was a bad one and could have even been worse given the number of riders that were there.
2016-1-30
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countrysidegard
lvl.2

United States
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Any dji folks around to comment for the OP? Doubt they are interested in a completely irrelevant Avalanche.
2016-1-30
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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seriously is dji going to ignore me or answer my question? support was great until now. common dji I need help!
2016-1-30
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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countrysidegard Posted at 2016-1-30 12:41
Any dji folks around to comment for the OP? Doubt they are interested in a completely irrelevant Ava ...

How many Americans does it take to fowl a Canadian groups conversation?

None, we ignore them... Hahaha

Yeah come on @dJI... Give the fellow some feed back...please!!

RedHotPoker
2016-1-30
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Northofthe49th
Captain

Canada
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Michael M Posted at 2016-1-31 07:37
seriously is dji going to ignore me or answer my question? support was great until now. common dji I ...

Mike,
Did they actually repair your battery or give you another one as verified by serial no.?
2016-1-30
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Northofthe49th Posted at 2016-1-30 16:01
Mike,
Did they actually repair your battery or give you another one as verified by serial no.?

no idea. say repaired but I heard when i called they replaced it. however I want it in writing and I want the slip of paper they give you when they repair your phantom. i still dont know what was wrong and why they had to replace or fix it.
2016-1-30
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Northofthe49th
Captain

Canada
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Michael M Posted at 2016-1-31 08:05
no idea. say repaired but I heard when i called they replaced it. however I want it in writing and ...

the battery has a serial no. just like your quad,
i will guarantee you 1000% they do not repair batteries....No way in hell!, not worth the risk and no reward!
Can you find record of your battery serial no. that you sent out?
If i am wrong, i will drive up to Whistler and buy you lunch!
2016-1-30
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Northofthe49th Posted at 2016-1-30 16:12
the battery has a serial no. just like your quad,
i will guarantee you 1000% they do not repair b ...

haha i didnt think they would repair them. it will be delivered back by monday. As of right now I dont have the serial number. should i have recorded it before I sent it out?
2016-1-30
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Northofthe49th Posted at 2016-1-30 16:12
the battery has a serial no. just like your quad,
i will guarantee you 1000% they do not repair b ...

they havent sent anything or any notifications. juat sent it and sent back.the only way i found that abythibg was even happening was because I checked online.i am in the dark and have no word of anything!
2016-1-30
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Northofthe49th
Captain

Canada
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Michael M Posted at 2016-1-31 08:17
haha i didnt think they would repair them. it will be delivered back by monday. As of right now I  ...

sure you could have but they will not repair a battery, have a look at another if you have one, no way to open them up and not worth the risk...like i said, if you can prove they repaired it, i will drive up from Langley and buy you lunch...
2016-1-30
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Northofthe49th Posted at 2016-1-30 16:19
sure you could have but they will not repair a battery, have a look at another if you have one, no ...

ya i dont think they would BUT the auto email said it was repaired and shipped back. i doubt it though. ill let you know once I unbox it on monday.
2016-1-30
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afiend69
Second Officer
Flight distance : 529518 ft
Canada
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healthy drones should show the battery serial number from your previous flights
2016-1-30
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Geebax
Captain
Australia
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Michael M Posted at 2016-1-31 11:20
ya i dont think they would BUT the auto email said it was repaired and shipped back. i doubt it th ...

I had a brand new battery show up one cell as 'damaged' according to the Go App. I noted the serial number, placed a small nearly invisible mark on the battery and sent it back to the company that sold it to me. I got a new battery about 3 weeks later, and it was not the old one. There was no explanation given. China is used to operating in an information vacuum, and they think the rest of us do too.
2016-1-30
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nigelw
First Officer
Flight distance : 518084 ft
United Kingdom
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Michael M Posted at 2016-1-31 00:17
haha i didnt think they would repair them. it will be delivered back by monday. As of right now I  ...

If you upload your flight records to healthy drones, you can get the battery info including serial numbers of each battery.
2016-1-30
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Northofthe49th
Captain

Canada
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Michael M Posted at 2016-1-31 08:20
ya i dont think they would BUT the auto email said it was repaired and shipped back. i doubt it th ...

Free lunch!...just sayin!...
2016-1-30
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GTDrone
Second Officer
Flight distance : 2197703 ft
Guatemala
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im not going to say what I'm thinking because some people of DJI support get mad jeje ,
but my recommendation is to contact DJI support and be patient they take their time to answer
2016-1-30
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Elmer Fudd
Second Officer

United States
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RedHotPoker Posted at 2016-1-30 01:09
Is that the battery you crashed, into the mountain, causing an Avalanche/landslide many days later.. ...

What a stupid way to get off topic.
2016-1-30
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Elmer Fudd Posted at 2016-1-30 19:57
What a stupid way to get off topic.

its okay, made me laugh and thats all the countsEdit: Laugh is the wrong word. But you know what I mean.
2016-1-30
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DJI-Dave
Captain

United States
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Michael M Posted at 2016-1-30 20:04
its okay, made me laugh and thats all the countsEdit: Laugh is the wrong word. But you know what I  ...

The email you got was an automatically generated email. They did not repair your battery. So they're not going to tell you what was wrong with it. They just sent you a new one.

Dave
2016-1-30
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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DJI-Dave Posted at 2016-1-30 20:11
The email you got was an automatically generated email. They did not repair your battery. So they' ...

but then I called and they said they replaced it. But why? What was wrong with it ? If I give you my rma number can you look it up?
2016-1-30
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afiend69
Second Officer
Flight distance : 529518 ft
Canada
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they probably didn't bother finding out.  at my old work we would get batteries in, I would toss em in the conditioner and if it failed I toss em in the recycle box.
2016-1-30
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DJI-Dave
Captain

United States
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afiend69 Posted at 2016-1-30 20:18
they probably didn't bother finding out.  at my old work we would get batteries in, I would toss em  ...

Exactly!!!!
2016-1-30
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DJI-Dave
Captain

United States
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Michael M Posted at 2016-1-30 20:12
but then I called and they said they replaced it. But why? What was wrong with it ? If I give you  ...

Sorry Michael but DJI repair facility does not have the time to dismantle and analyze every single battery that comes in!

Dave
2016-1-30
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Why does that not surprise me, about time...?

With all the drones that need fixing... Ha

We have Tim Hortons every three blocks, but no local DJI repair facilities..,

RedHotPoker
2016-1-30
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Kneepuck
Captain
Flight distance : 275102 ft
United States
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RedHotPoker Posted at 2016-1-30 23:49
Why does that not surprise me, about time...?

With all the drones that need fixing... Ha

Whats a Tim Hortons?
2016-1-31
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Northofthe49th
Captain

Canada
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Pretty sure it is franchised in Canada more than any other single brand store...

http://timhorton.com/


2016-1-31
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Kneepuck
Captain
Flight distance : 275102 ft
United States
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Ah.  That explains it.  I've never been to visit our Northern neighbors.
2016-1-31
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1138studios
lvl.1
Flight distance : 58294 ft
United States
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Michael M Posted at 2016-1-30 17:37
seriously is dji going to ignore me or answer my question? support was great until now. common dji I ...

Ummm..  well based on my experience they will ignore you unless you email and call them everyday for awhile and then they will give you non-answers until your head spins and then when you are really starting to get pissed they'll start saying things like "Well you should have known better than to fly over water. So even though our unit failed and powered off for no reason, you really shouldn't have been over water anyway, so it's your fault. But, we are awesome so here's what we'll do for you.  Since you just paid us $1400, we'll let you pay us another $699 and we'll send you a rebuilt unit, but not a battery, even though our battery went down and was ruined too. Hey! No need to thank us. We're DJI. Duping you into paying us more money for a unit that will fail again real soon is just a part of the job."
2016-1-31
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ckaudio1
lvl.1

United States
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DJI-Dave Posted at 2016-1-30 23:22
Sorry Michael but DJI repair facility does not have the time to dismantle and analyze every single ...

so in other words,  since they don't check batteries,  everyone should send there batteries back in for warranty replacement just before warranty date is up right.....?      
2016-1-31
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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1138studios Posted at 2016-1-31 14:16
Ummm..  well based on my experience they will ignore you unless you email and call them everyday f ...

haha that made me lol. Support is getting better thiugh, besides the lack of comunication it has been pretty quick.
2016-1-31
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Kneepuck Posted at 2016-1-31 14:00
Ah.  That explains it.  I've never been to visit our Northern neighbors.

i love how fast things get off topic, haha
2016-1-31
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Ok, back on topic... Are Tim Bits tax deductible? ;-)
Because I could eat a whole box of them tiny mixed morsels of delight...
Sugar coated, or icing iced... For winter you know? Hehe

I never had a Phantom 3 intelligent flight battery catastrophe.
Ah, but I've had a few AAA, ruin my expensive flashlights...

RedHotPoker

2016-1-31
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DJI-Dave
Captain

United States
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ckaudio1 Posted at 2016-1-31 15:51
so in other words,  since they don't check batteries,  everyone should send there batteries back i ...

Try rereading what I said because that is not what I said.
But nice try trying to be a smart Alec.
We do check them. But we don't analyze it and dismantle in order to give every user A detailed thorough report.


Dave
2016-2-1
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DJI-Dave
Captain

United States
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Michael M Posted at 2016-1-31 16:59
haha that made me lol. Support is getting better thiugh, besides the lack of comunication it has b ...

Glad you're happy!
2016-2-1
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