Ced007
lvl.1
Switzerland
Offline
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Just bought the OSMO yesterday to a local dealer here in Switzerland, I was pretty excited to test it.
I fully charged the battery and followed the activation steps successfully. After connecting my S6 Edge +, I started playing with the OSMO, but 5 min later: No more live video previen in my phone' screen!
I can take pictures and record videos but I cannot see anything.
I tried several things:
- Re-install the DJI GO app + reset the DJI camera and gimball, but same problem.
- Use of another smarphone, a galaxy S5, but same problem.
- I downloaded the latest driver, put it in the SD card, update worked fine (green led at the end + correct bip sound + correct log file), but problem still there.
This morning I went back to my local shop, we tried again with the iPhone of the seller, same problem.
They took the Osmo back and we opened an incident ticket.
I'm sure it will take ages before I receive back the Osmo fixed, or a new one.
I'm really upset...
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