Rob W
Captain
Flight distance : 94390 ft
Sweden
Offline
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No, not details. Not really expected to get detailed answers either (unfortunately). That is quite sad, to expect that also.
I do understand that new features are kept hush, hush (don't want the competition to snoop). And I understand dates about a fix is also kept in hush, hush, because it does not take much before that day can slip. A couple persons in the team get sick and days or weeks are lost.
Would a buyer of a Bugatti Veyron be content with the car doing a top speed of 90 km/hour? The seller saying "They are working on it, it might be fixed later?". Ok, the Inspire and X5 are not priced as a Veyron, but it is not priced as a small quad with a VGA camera that works as intended when you buy it, either. ;)
Having spent well over $9000 on DJI products over the years, I feel I can say that it is not ok to buy a product, then having to wait months for it to work as intended.
The support staff here are nice, and they to what they can do to answers and help us. The engineers and developers are nice, too, I know. New products are pushed, but there is not enough time to make it work as they should it seems. The sad thing is if it is made as default, to always make releases of products but they never work as announced. It is not the supports staff, neither the developers fault. It is the time frame the management sets out to the engineers and developers.
But I got to try to get answers. Maybe enough of the support staff push our questions upwards, and maybe someday the folks upstairs listen. It is never ok to release a product with the basics not working as it should. |
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