Warranty coverage
929 5 2016-2-12
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Mckevittfrank
lvl.2

Ireland
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Hi guys,
Just looking for some info on this. I've been in contact with dji support in relation to setting up a repair, (the gimbal shake is ridiculous). I've emailed them and they have sent me an address in the netherlands to send the phantom to. What I'm trying to fugure out is do I have to organise and pay for postage myself? Surely that can't be right if I'm still within warranty. Thanks in advance
2016-2-12
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survivor2221
lvl.2
Flight distance : 332228 ft
United States
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I sent my unit in to Cali DJI twice for warranty service. Both times they sent a prepaid shipping label. Follow repair request on line.. Good luck
2016-2-12
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survivor2221
lvl.2
Flight distance : 332228 ft
United States
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They were great to work with just a little slow in response time...DJI Ken Ed or Dave could maybe assist in pushing along....
2016-2-12
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Elmer Fudd
lvl.4

United States
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Check your email.
2016-2-12
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Mckevittfrank
lvl.2

Ireland
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I've received an email back from them but it just gives the address to send it to and to send it by courier.
2016-2-13
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Michael M
Second Officer
Flight distance : 1984898 ft
Canada
Offline

turn your roll gain all the way down.  should stop the vibration
2016-2-13
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