dcberkow
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United States
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Hi I'm running a Macbook Pro Retina with OSX 10.8.5, I installed DJI transcode tool v0.92. Whenever I start the up it crashes and I get the the error message below. How can I fix this to transcode my footage?
Process: DJI Transcoding Tool v0.9.2 [37421]
Path: /Applications/DJI Transcoding Tool v0.9.2.app/Contents/MacOS/DJI Transcoding Tool v0.9.2
Identifier: DJI Transcoding Tool v0.9.2
Version: 0.9.2 (???)
Code Type: X86-64 (Native)
Parent Process: DJI Transcoding Tool v0.9.2 [37420]
User ID: 501
Date/Time: 2016-02-18 19:28:26.205 -0700
OS Version: Mac OS X 10.8.5 (12F2560)
Report Version: 10
Interval Since Last Report: 54714 sec
Crashes Since Last Report: 10
Per-App Crashes Since Last Report: 9
Anonymous UUID: D2BE446D-E4FB-5435-7807-7D18BDEF6C39
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000bbc04bc0
VM Regions Near 0xbbc04bc0:
-->
__TEXT 0000000101648000-0000000101665000 [ 116K] r-x/rwx SM=COW /Applications/DJI Transcoding Tool v0.9.2.app/Contents/MacOS/DJI Transcoding Tool v0.9.2
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fff8dc04670 strlen + 16
1 libsystem_c.dylib 0x00007fff8dc8ba2d __vfprintf + 4704
2 libsystem_c.dylib 0x00007fff8dc8a2ff vfprintf_l + 727
3 DJI Transcoding Tool v0.9.2 0x000000010165d9e2 0x101648000 + 88546
4 DJI Transcoding Tool v0.9.2 0x000000010164a261 0x101648000 + 8801
5 DJI Transcoding Tool v0.9.2 0x0000000101649b9e 0x101648000 + 7070
6 DJI Transcoding Tool v0.9.2 0x000000010165db78 0x101648000 + 88952
7 DJI Transcoding Tool v0.9.2 0x0000000101649454 0x101648000 + 5204
Thread 1:
0 libsystem_kernel.dylib 0x00007fff948c86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8dc18f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8dc18ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8dc03191 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff948c8d16 kevent + 10
1 libdispatch.dylib 0x00007fff97dbcdea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff97dbc9ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib 0x00007fff948c86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8dc18f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8dc18ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8dc03191 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000ffffffff rbx: 0x000000010165e7e1 rcx: 0x00000000bbc04bc5 rdx: 0x00000000bbc04bc5
rdi: 0x00000000bbc04bc0 rsi: 0x00007fff5e5b6288 rbp: 0x00007fff5e5b64a0 rsp: 0x00007fff5e5b6068
r8: 0x000000010168e200 r9: 0x00007fff5e5b6af0 r10: 0x0000000101671000 r11: 0x00007f9abc80d61a
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x00000000ffffffff r15: 0x0000000000000073
rip: 0x00007fff8dc04670 rfl: 0x0000000000010286 cr2: 0x00000000bbc04bc0
Logical CPU: 4
Binary Images:
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0x7fff61248000 - 0x7fff6127c93f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
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0x7fff963bd000 - 0x7fff963bfff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x7fff963c0000 - 0x7fff9641afff com.apple.print.framework.PrintCore (8.3 - 387.2) <5BA0CBED-4D80-386A-9646-F835C9805B71> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x7fff96421000 - 0x7fff96422ff7 libdnsinfo.dylib (453.19) <14202FFB-C3CA-3FCC-94B0-14611BF8692D> /usr/lib/system/libdnsinfo.dylib
0x7fff96423000 - 0x7fff9652fff7 libFontParser.dylib (84.11) <AA35FD57-6410-3C34-86D3-735469AE8855> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff96530000 - 0x7fff9653afff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x7fff9653b000 - 0x7fff9653dff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x7fff9653e000 - 0x7fff96540fff libquarantine.dylib (52.1) <143B726E-DF47-37A8-90AA-F059CFD1A2E4> /usr/lib/system/libquarantine.dylib
0x7fff96541000 - 0x7fff96541fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <F565B686-24E2-39F2-ACC3-C5E4084476BE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff96542000 - 0x7fff9663fff7 libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib
0x7fff96640000 - 0x7fff96642fff com.apple.securityhi (4.0 - 55002) <34E45C60-DC7E-3FCC-A1ED-EBF48B77C559> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x7fff96643000 - 0x7fff96687fff libcups.2.dylib (327.9) <B626C104-D505-3E58-9BBB-7A86F4CF87F2> /usr/lib/libcups.2.dylib
0x7fff9669d000 - 0x7fff966b0ff7 libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib
0x7fff966c6000 - 0x7fff96a25fff com.apple.Foundation (6.8 - 945.19) <C98E55BA-553B-314B-B056-849FFB20C220> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff96a26000 - 0x7fff96a34ff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
0x7fff96a35000 - 0x7fff96a9dfff libvDSP.dylib (380.10) <3CA154A3-1BE5-3CF4-BE48-F0A719A963BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff96a9e000 - 0x7fff96b44ff7 com.apple.CoreServices.OSServices (557.6 - 557.6) <E91B0882-E75C-30E9-8DCD-7A0EEE4405CC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x7fff96d04000 - 0x7fff96d13ff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
0x7fff96f1a000 - 0x7fff96f57fef libGLImage.dylib (8.10.1) <91E31B9B-4141-36D5-ABDC-20F1D6D1D0CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff96f58000 - 0x7fff96f82ff7 com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff96f95000 - 0x7fff96f9cfff libGFXShared.dylib (8.10.1) <B4AB9480-2CDB-34F8-8D6F-F5A2CFC221B0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff96f9d000 - 0x7fff9701ffff com.apple.Heimdal (3.0 - 2.0) <716C152F-D299-3ACB-BCB0-E51F2D604BD1> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff97020000 - 0x7fff97037fff libGL.dylib (8.10.1) <F8BABA3C-7810-3A65-83FC-61945AA50E90> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff970e9000 - 0x7fff970ecfff libRadiance.dylib (854) <FE3F00E5-3A3A-3172-B6C7-0EAA80A040D9> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff970f1000 - 0x7fff971e6fff libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib
0x7fff971e7000 - 0x7fff971edfff com.apple.DiskArbitration (2.5.2 - 2.5.2) <C713A35A-360E-36CE-AC0A-25C86A3F50CA> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff9727e000 - 0x7fff97287fff com.apple.CommerceCore (1.0 - 26.3) <870C7810-0D27-3AC5-95A0-3224BB4890C0> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore
0x7fff97288000 - 0x7fff9728fff7 libcopyfile.dylib (89.0.70) <30824A67-6743-3D99-8DC3-92578FA9D7CB> /usr/lib/system/libcopyfile.dylib
0x7fff976cd000 - 0x7fff976d1ff7 com.apple.CommonPanels (1.2.5 - 94) <AAC003DE-2D6E-38B7-B66B-1F3DA91E7245> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x7fff97b12000 - 0x7fff97b1afff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x7fff97b1b000 - 0x7fff97b1ffff libCoreVMClient.dylib (32.5) <DB009CD4-BB0E-3331-BBB4-A118781D193F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff97b20000 - 0x7fff97b36fff com.apple.MultitouchSupport.framework (237.4 - 237.4) <0F7FEE29-161B-3D8E-BE91-308CBD354461> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x7fff97b37000 - 0x7fff97b37fff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
0x7fff97db8000 - 0x7fff97dcdff7 libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff97dce000 - 0x7fff97dcefff libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib
0x7fff97dcf000 - 0x7fff97dcffff com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff97dd0000 - 0x7fff97e0aff7 com.apple.GSS (3.0 - 2.0) <A358661E-DEE1-3FFA-B6A0-D34F7781BCF6> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff97f02000 - 0x7fff97f07fff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff97f08000 - 0x7fff97f39ff7 com.apple.DictionaryServices (1.2 - 184.4) <FB0540FF-5034-3591-A28D-6887FBC220F7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x7fff981ea000 - 0x7fff98239ff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x7fff98340000 - 0x7fff98575ff7 com.apple.CoreData (106.1 - 407.7) <A676E1A4-2144-376B-92B8-B450DD1D78E5> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff98576000 - 0x7fff985a4ff7 libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib
0x7fff988ce000 - 0x7fff988f6fff libJPEG.dylib (854) <000ADF07-A59C-36F8-9894-CD03F6CFBC1E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff98c3b000 - 0x7fff98cb9fff com.apple.ApplicationServices.ATS (341.2 - 341.5) <6B5001BF-101E-3135-9D1A-AD83ECD73C7A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x7fff98cba000 - 0x7fff98cbcfff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x7fff98fe9000 - 0x7fff99319fff com.apple.HIToolbox (2.0 - 626.1) <656D08C2-9068-3532-ABDD-32EC5057CCB2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff99328000 - 0x7fff99329fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x7fff99334000 - 0x7fff99393fff libTIFF.dylib (854) <29014639-6085-3F19-AE47-1026F70A3D0D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff993e1000 - 0x7fff993e1fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff993e2000 - 0x7fff993f7fff com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x7fff993f8000 - 0x7fff9940cfff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <94EDF2AB-809C-3D15-BED5-7AD45B2A7C16> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff9940d000 - 0x7fff995a8fef com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff995ab000 - 0x7fff997abfff libicucore.A.dylib (491.11.3) <5783D305-04E8-3D17-94F7-1CEAFA975240> /usr/lib/libicucore.A.dylib
0x7fff997ac000 - 0x7fff997d7fff libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib
0x7fff99ad8000 - 0x7fff99b40ff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib
0x7fff99b7c000 - 0x7fff99beafff com.apple.framework.IOKit (2.0.1 - 755.42.2) <18E64CC5-2671-3C47-B2C6-0EEEDF899461> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff99d19000 - 0x7fff99d1afff liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib
0x7fff99d56000 - 0x7fff99d63fff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
0x7fff9a050000 - 0x7fff9a05eff7 libkxld.dylib (2050.48.19) <C2A24ADB-71E6-37F8-906C-078D9E4A88F1> /usr/lib/system/libkxld.dylib
0x7fff9a06d000 - 0x7fff9a48afff FaceCoreLight (2.4.1) <DDAFFD7A-D312-3407-A010-5AEF3E17831B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x7fff9a48b000 - 0x7fff9a4b0ff7 libc++abi.dylib (26) <D86169F3-9F31-377A-9AF3-DB17142052E4> /usr/lib/libc++abi.dylib
0x7fff9a567000 - 0x7fff9a5aaff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff9a612000 - 0x7fff9a616ff7 com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff9a617000 - 0x7fff9a62efff com.apple.CFOpenDirectory (10.8 - 151.10) <FFBBA538-00B5-334E-BA5B-C8AD6CDCDA14> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x7fff9a62f000 - 0x7fff9a637ff7 libsystem_dnssd.dylib (379.38.1) <BDCB8566-0189-34C0-9634-35ABD3EFE25B> /usr/lib/system/libsystem_dnssd.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 41278
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=128.0M resident=52.7M(41%) swapped_out_or_unallocated=75.4M(59%)
Writable regions: Total=63.3M written=620K(1%) resident=836K(1%) swapped_out=0K(0%) unallocated=62.5M(99%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 128K
CoreServices 4720K
MALLOC 53.5M
MALLOC guard page 48K
STACK GUARD 56.0M
Stack 9752K
VM_ALLOCATE 20K
__DATA 8092K
__LINKEDIT 52.1M
__TEXT 75.9M
__UNICODE 544K
shared memory 308K
=========== =======
TOTAL 260.6M
Model: MacBookPro10,1, BootROM MBP101.00EE.B09, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 6.1.7f5 15859, 3 service, 13 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: My Passport 0827, 0x1058 (Western Digital Technologies, Inc.), 0x0827, 0x15100000 / 7
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
USB Device: Microsoft 3-Button Mouse with IntelliEye(TM), 0x045e (Microsoft Corporation), 0x0053, 0x14200000 / 8
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DJI team