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[Solved] Flight record, counters stuck
1248 12 2016-2-19
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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Hi everyone!

When I synchronize my flights now the three counter in the DJI Go app (Total flights, Total distance and Total flight time) don't want to update, this is very strange because I can count by myself 30 flights but the app say 29. I use an iPad mini 2 flor flight and when is offline, after I finished to fly it show one more but when I synchronize them the counter come back to 22. I also tried to download the app on other mobile devices but the same, it count 22 instead of the numbers of record that now are 30

Thanks in advance for your help!
2016-2-19
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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I've delete all data and now counters show negative values
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2016-2-19
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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Nicola90s Posted at 2016-2-19 21:47
I've delete all data and now counters show negative values

Hi everyone!

I'm again me, I solved this problem and now I'd like to share with the community.
Before delete all flight data I made a backup on my PC (I've an iPad so for do this I used iTunes) than I press the button for synchronize (cloud icon at right corner) the record but I chose the option "Clear Flights Records" and the counters goes to zero, than I but back my flights record (again with iTunes) and now counters display again negative numbers but once I synchronised them all work good.

I hope that this tread will be useful for someone.
2016-2-21
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DJI-Amy
DJI team

Hong Kong
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If you delete all the records and then try to synchronize, the data on the server will be deleted too.
2016-2-21
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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DJI-Amy Posted at 2016-2-21 11:20
If you delete all the records and then try to synchronize, the data on the server will be deleted to ...

Yes, but I made a backup on my PC before delete them and than I put again them back to devices and synchronize again
2016-2-21
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DJI-Amy
DJI team

Hong Kong
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Nicola90s Posted at 2016-2-21 21:01
Yes, but I made a backup on my PC before delete them and than I put again them back to devices and ...

I see, thanks for sharing with us about your experience.
2016-2-23
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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DJI-Amy Posted at 2016-2-24 03:07
I see, thanks for sharing with us about your experience.

You are welcome, and I hope that it help also others users.
2016-2-24
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DJI-Amy
DJI team

Hong Kong
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Nicola90s Posted at 2016-2-24 17:36
You are welcome, and I hope that it help also others users.

I've forwarded this problem to the R&D department, they've confirmed that this issue should be fixed in the next update.
2016-2-24
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sergio.spaz
New

Costa Rica
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DJI-Amy Posted at 2016-2-24 20:11
I've forwarded this problem to the R&D department, they've confirmed that this issue should be fixe ...

I have a similar problem, my DJI go App, shows a low distance and time of flight, but the flight record shows more than 30 flight's.

What can I do to recalculate the flight record totals?

2016-2-26
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rainer.knoedler
lvl.2

Germany
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Hi, I also have the same problem. Thinking since 3 weeks or so. Its only sinchro at the flight records but not on the medals.
2016-2-26
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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rainer.knoedler Posted at 2016-2-27 08:44
Hi, I also have the same problem. Thinking since 3 weeks or so. Its only sinchro at the flight recor ...

Hi!

Your medals counters work properly?
2016-2-27
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jimmeb
lvl.1

United States
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Nicola90s Posted at 2016-2-21 04:49
Hi everyone!

I'm again me, I solved this problem and now I'd like to share with the community.

I wonder if it is possible to do this with an iPad and a Mac (vs a PC).  Anyone have thoughts or recommendations about how to attempt this?  I know that you can have the flight records pulled from the iPad to iTunes on the Mac.  The question is, how to get them from the Mac back to the iPad's "flight records".  And once on the iPad, why would the server treat these any differently from the records that is has been discarding?

Tx fellow fliers.
2016-2-29
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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jimmeb Posted at 2016-2-29 18:35
I wonder if it is possible to do this with an iPad and a Mac (vs a PC).  Anyone have thoughts or r ...

Hi! I used a Mac. Look also my answer here http://forum.dji.com/thread-43519-1-1.html

To put them back you need to do the same thing for exporting just overwrite the folder "FlightRecords"
2016-2-29
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