No Signal show on DJI GO
1740 14 2016-2-22
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lolouis1220
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China
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My P3S, No signal shows on DJI GO intermittenly even it on 10-15m away.

No signal

No signal

Signal recoved

Signal recoved


What should I check and do?

Best Regards,
Louis
2016-2-22
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DJI-Tim
DJI team

Hong Kong
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As i can see from the picture you posted you have not the best environment for the flight all that high buildings can lead to the signal interference. To improve the antenna working efficiency please set your antenna as the video shows:

2016-2-23
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lolouis1220
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DJI-Tim Posted at 2016-2-23 16:32
As i can see from the picture you posted you have not the best environment for the flight all that h ...

Hello Tim, thank you very much!

As I am a beginner, I don't understand when I found "No signal" on screen, the drone is still in control and the RC signal indicator is still full, just no picture from camera.  So what does the "No signal" actual mean?

Best Regards,
Louis
2016-2-23
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DJI-Ken
DJI team
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lolouis1220 Posted at 2016-2-24 01:01
Hello Tim, thank you very much!

As I am a beginner, I don't understand when I found "No signal" o ...

The no signal is the video signal on the P3 Standard, you will most likely lose video (2.4 WiFi) before RC (RC on 5.8)  When you get a weak RC signal, the status will display "Weak RC Signal"
If you are only able to get 15m, you may need to contact support for repair.
Can you test in an open area and also reset the WiFi, and watch the video. If all of those do not produce better results then contact support.
Phantom3 Standard WiFi reset.jpg
2016-2-23
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stevenfo2003
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Flight distance : 162530 ft
Hong Kong
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你在聯和虛放飛?
2016-2-24
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lolouis1220
lvl.1

China
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Tip: The post by the administrator or moderators shield
2016-2-24
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lolouis1220
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DJI-Ken Posted at 2016-2-24 01:23
The no signal is the video signal on the P3 Standard, you will most likely lose video (2.4 WiFi) b ...

Thank you Ken!
I will try on this weekend.  
2016-2-24
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DJI-Ken
DJI team
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lolouis1220 Posted at 2016-2-25 11:37
Thank you Ken!
I will try on this weekend.

Sounds good, let us know.
2016-2-24
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mdfarys
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Singapore
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Any update on this?
2016-2-26
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stevenfo2003
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Flight distance : 162530 ft
Hong Kong
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I always want to know any update?
2016-2-29
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Geebax
Captain
Australia
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stevenfo2003 Posted at 2016-2-29 20:09
I always want to know any update?

You won't always get an update. Often the poster joins because they have a problem, and once it is solved they are gone again and don't return.
2016-2-29
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jeonsi
lvl.2
Flight distance : 1109491 ft
South Korea
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I'm experiencing the same problem. I've tried the resetting, but the problem continues.
I also want to know updates.
2016-2-29
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Dr. Acula
lvl.2

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Rebooting the phone/tablet is worth a shot too, I'm pretty sure I get more connection problems when I haven't rebooted right before the flight.  Also run Airplane mode.
2016-2-29
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Data Ghost
lvl.2

United Kingdom
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I too had this problem and I resolved it by putting the Phantom 3 and all its accessories back in the box and getting a refund.  I then re-purchased a Phantom 3 from Amazon for £130 less than the first one.  If I have any further problems I will do the same again.

The replacement is working perfectly fine.
The stock reply with basic troubleshooting tips will not solve the problem.  There is deffinately a bigger problem going on here.  It happens across all of the Phantom 3 range.

2016-2-29
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lolouis1220
lvl.1

Hong Kong
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Sorry for late update.  I did all recommended action like IMU calibration, gimbal auto calibration, WiFi Video Downlink reset, no more "No Signal" error during my recent test flights.  The test flights were done at open area, maximum D:75m and H:44m.  The video signal is still good.


Ma On Shan

Ma On Shan

Tai Tong

Tai Tong
2016-3-7
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