Received a NEW DJI Phantom battery today from B&H Photo. Let the battery warm to room temperature and connected it to the DJI Phantom  charger and NOTHING. Pressed the button on the battery and NOTHING. Connected the charger to one of my other batteries and it works. Reconnected to the new battery and NOTHING. Any suggestions before I have to ship it back?

From the battery safety guide:

"3) The battery will enter hibernation mode if depleted and stored for a long period. When in hibernation mode, if you try to power on the battery, the battery power LED will show a solid RED light and the battery level LEDs will all be OFF. You cannot manually turn off the battery power LED in this state. Leave the battery unattended for 5 minutes, and then the light will turn off. Recharge the battery to bring it out of hibernation.."

Is you battery behaving like this or is it completely dead? Either way, place it on the charger even though it doesn't appear to be doing anything, and watch it for 20-30 minutes. It should eventually start taking a charge. Please don't leave this battery on the charger unattended. If it doesn't respond after 20-30 minutes on the charger and come out of hibernation, then it will probably need to be returned.

terrylewis Posted at 2016-2-24 21:30
From the battery safety guide:

"3) The battery will enter hibernation mode if depleted and stored f ...

Thanks for the reply.  Its dead :>( No red light or green lights. Plugged in, unplugged and plugged in again and nothing after 3 hours.

Terry G Posted at 2016-2-25 11:20
Thanks for the reply.  Its dead :>( No red light or green lights. Plugged in, unplugged and plugge ...

BUMMER

Well, at least you got it from B&H Photo! Very customer service oriented!

terrylewis Posted at 2016-2-25 07:45
BUMMER

Well, at least you got it from B&H Photo! Very customer service oriented!

That's good to hear about B&H photo. Thanks.