As a new DJI customer, I must say that I have been less than impressed with the response time to seemingly simple inquiries via E-mail. Unfortunately, I see that this is the rule rather than the exception. Is there one channel of communication that is faster than others? So far I have sent two different email inquiries to DJI. One was submitted via direct email, and the other was submitted via the DJI website inquiry form. It has been six days now, and neither inquiry has been responded to, let alone acknowledged.
My most pressing inquiry was this: I am currently participating in the DJI beta Geo System. I am using the Android beta app and the Phantom 3 Advanced beta firmware 1.01.0043 downloaded from http://www.dji.com/flysafe/geo-system Everything is working perfectly, including authorization and area unlocking. However, the DJI website mentions that the beta iOS app can be acquired by emailing flysafe@dji.com - which I did six days ago. Does anybody know where I can get the beta iOS app other than waiting for DJI to respond? A QR code perhaps?


Thanks in advance!

Hi, would you please provide your email account? I will let the related officers check your email. Thanks. IOS app is not available, it's under developing right now.

DJI-Amy Posted at 2016-2-26 11:37
Hi, would you please provide your email account? I will let the related officers check your email. T ...

Hi Amy,

Thank you for your reply. My email address is available in my PM settings, I'd rather not post it on a public forum such as this. However, the DJI website explicitly states in their news release (you can read it here: http://www.dji.com/newsroom/news/dji-launches-public-beta-of-new-geofencing-system) that the iOS app is available by emailing flysafe@dji.com

I have an Apple developer account, and can sideload beta applications very easily. I realize the app would not be available in the app store since it is still in development. That's why I was trying to establish a dialogue with DJI as a beta tester.
Can you PM me so I can send you my email address again?

Thank you!

Outer Marker Posted at 2016-2-28 12:45
Hi Amy,

Thank you for your reply. My email address is available in my PM settings, I'd rather not ...

That's the news for the old version of the app, but due to the developing speed, the next version of app is not ready. We will release it when it's fully developed.