In October I bought a Yuneec Typhonne and soon sent it back for the DJI Phantom 3 Pro. It is a great machine and I have done many flights with it.  Recently I sent it in because as I was flying and a ESC failed and the unit tilted and flew across the yard and luckily landed in some high grass. The battery had ejected out of the copter when I retrieved it. When I got it home I found that the M2 ESC was not funtioning and my phone gave me a Bad ESC notice. AS well the Gimbal Yaw arm was slightly bent. After sending it in I receved a bill for $437 and later was told that the flight log showed a motor stop. WELL.... I assure you it was not a motor stop. The copter flipped to it side and Flew across the yard untill it hit the ground and the battery Poped out. DJI does not wnt to hear my side of the story, but just want the money to fix it or they will send the broken unit back. I have contacted my dealer and he says this is the way they are and offerd to pay for half the repair. I am STILL trying to talk with a LEAD about this, but they will not bend on the Log files which do NOT tell the true stoy of what happened. I have been flyin and building multis for the last 3 years and do Aerial Photograghy for a part time living. It is sad that a company like DJI will not give ANYONE the benifit of the Duobt. I have heard of a few good experiences..... but not many. SHAME on DJI.  Still waiting for my call.

Marc Collins

Hello Mark! I am sorry for your crash! The black boxes of DJI will not lie, however I see your frustration and we could double check your flight logs to make sure there was no mistake. Please share your RMA number and we will start working on it. Thank you

DJI-Tim Posted at 2016-2-26 08:22
Hello Mark! I am sorry for your crash! The black boxes of DJI will not lie, however I see your frust ...

Tim, I assure you if the Log does not lie then they are looking at the wrong log. My phantom tilted sideways with the motors ON and FLEW across the yard and the battery popped out when I went to pick it up. A motor stop would make the copter fall straight down! I am not an newbie and feel like I am being treated like a fool.

Here's the RMA info

RMA: 0203201670446251891 (Please include this number on the shipping label and on the front and back of the package. Not putting this number on the outside of your package can cause delays in being checked in).
By sending in your product for repair, you agree that you have read and accepted the repair terms as stated above. If you have any questions about this process, please reply to this email or call our phone support team.


Thank you for contacting DJI. We look forward to servicing your product very soon!

DJI does not ca Posted at 2016-2-26 21:37
Tim, I assure you if the Log does not lie then they are looking at the wrong log. My phantom tilted ...

Marc,
I have sent a message to see if someone can contact you. The ticket says they tried to contact you a few times with no response.
I am not in the repair department but the flight log looks correct that it would not be a warranty repair.
Regardless, I have no input on warranty or non warranty claims.
All I can do is send a message to see if someone can talk to you about it.
And I am sorry that your aircraft crashed.

DJI-Ken Posted at 2016-2-26 10:51
Marc,
I have sent a message to see if someone can contact you. The ticket says they tried to conta ...

This is what everyone says at DJI. A maze of "I am sorry's" and no one will listen or do anything. Pass the buck my friend. Thanks

MC13579 Posted at 2016-2-27 00:01
This is what everyone says at DJI. A maze of "I am sorry's" and no one will listen or do anything. ...

Marc,
I do not work for customer support or the repair center. I am here on the forums to help out with peoples technical question. Anything that has to do with customer support or repair I have no other option than to relay messages. So it's not passing the buck.

DJI-Ken Posted at 2016-2-26 11:15
Marc,
I do not work for customer support or the repair center. I am here on the forums to help out ...

No worries Tim. I do understand. Just very frustrated with this company. I wish I had keep the Yuneec. Glad I have my Align 480L to keep working with. Will never purchase another DJI product. Thanks

MC13579 Posted at 2016-2-27 00:24
No worries Tim. I do understand. Just very frustrated with this company. I wish I had keep the Yun ...

You shouldn't say "never"
You never know with the upcoming products and there may be one down the road that you just need to have.

Hi Mark! Please post the link with your flight data here, we will do data analysis for you again, however the result will be the same i'll no be able to do anything with it.  Thank you!

Hi Mark! Please post the link with your flight data here, we will do data analysis for you again, however the result will be the same i'll no be able to do anything with it.  Thank you!

Tim, I think it's abosolutely a slander as he can't provide anything!

DJI-Tim Posted at 2016-2-27 01:35
Hi Mark! Please post the link with your flight data here, we will do data analysis for you again, ho ...

DJI has my copter in California.

DJI-Ken Posted at 2016-2-26 23:32
You shouldn't say "never"
You never know with the upcoming products and there may be one down the  ...

If this one is taken care of I will, for sure..... But there are just too many new products such as PRO DRONE which will do just fine if I get stiffed.

DJI-Tim Posted at 2016-2-27 01:35
Hi Mark! Please post the link with your flight data here, we will do data analysis for you again, ho ...

DJI California has my unit.

DJI-Tim Posted at 2016-2-27 01:35
Hi Mark! Please post the link with your flight data here, we will do data analysis for you again, ho ...

Tim, Just looked at my flight on my phone and now I know why  Service thinks I did a motor stop. The flight shows it spinning at the end of the flight and then the controls show a stop. I actually Did do a motor stop after it Hit the ground because the motors were spinning. How do I share the Animated log that is on my phone?

https://drive.google.com/open?id=0B86zyqT2TgWOanhzSXZwS0FZUHc

DJI-Tim Posted at 2016-2-27 01:35
Hi Mark! Please post the link with your flight data here, we will do data analysis for you again, ho ...

I have reviewed the Animated Flight on my Phone and it clearly shows the copter spinning at the end where the esc failed. The Motor Stop was initiated after it was on the ground to stop the blades from spinning. Please repair my copter. I have posted a link to the video here

https://drive.google.com/open?id=0B86zyqT2TgWOanhzSXZwS0FZUHc

Thanks, Marc Collins

DJI-Ken Posted at 2016-2-26 10:51
Marc,
I have sent a message to see if someone can contact you. The ticket says they tried to conta ...

I have reviewed the Animated Flight on my Phone and it clearly shows the copter spinning at the end where the esc failed. The Motor Stop was initiated after it was on the ground to stop the blades from spinning. Please repair my copter. I have posted a link to the video here

https://drive.google.com/open?id=0B86zyqT2TgWOanhzSXZwS0FZUHc

Thanks, Marc Collins

MC13579 Posted at 2016-2-27 21:24
**** The posts are shielded ****

I have reviewed the Animated Flight on my Phone and it clearly shows the copter spinning at the end where the esc failed. The Motor Stop was initiated after it was on the ground to stop the blades from spinning. Please repair my copter. I have posted a link to the video here

https://drive.google.com/open?id=0B86zyqT2TgWOanhzSXZwS0FZUHc

Thanks, Marc Collins

MC13579 Posted at 2016-2-28 11:41
I have reviewed the Animated Flight on my Phone and it clearly shows the copter spinning at the en ...

Marc,
I noted the ticket and If customer service said someone will contact you, then someone will.
I will inquire about it Monday.

DJI-Ken Posted at 2016-2-28 01:01
Marc,
I noted the ticket and If customer service said someone will contact you, then someone will. ...

Thanks Ken.

MC13579 Posted at 2016-2-29 02:27
Thanks Ken.

I gave your info to a supervisor and they will contact you.

DJI-Ken Posted at 2016-2-29 10:53
I gave your info to a supervisor and they will contact you.

Thanks Ken!

MC13579 Posted at 2016-2-29 12:01
Thanks Ken!

I got a call from a Lead and he was supposed to get me an discounted Repair bill. I have not received it. Please advise.