alan
lvl.3
United States
Offline
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My case has only had very light use. I just put it in the back of my SUV and open it there when on a shoot. That being said one of the zipper pulls fell apart and it can't be used from that side. If the other one comes off, the case will be useless. Yes it seems that most just accept that this is a cheap case that has no warranty of any sort. However when I bought my Inspire kit I was under the impression that it was supplied with a case comparable to the quality of the copter that came inside of it. And since it is priced at $199 that is precisely what DJI communicated to me and other users.
This is the description of the case on DJI's on-line store:
"Designed for the Inspire 1 Series (Inspire 1/Inspire 1 V2.0/Inspire 1 Pro), the outside shell of this carrying case is made with ABS, a material that’s both strong and light.
On the inside, the highly resilient EPP material is used to help absorb pressure and vibrations.
Besides protecting your Inspire 1 Series and all its accessories from collisions, the case is also moderately water-resistant. "
There is no mention that the case is temporary, or not suitable to the use they state. Nor is there a mention that there is no warranty if any aspect of it fails. By contrast I've had zippers fail on Tamrac camera bags and they fixed them for free... no questions asked.
With all of the complaints about the zipper it makes me wonder why DJI has not at least changed its zipper supplier to minimize problems for new buyers. Yes I think DJI should fix/replace my case (with one with a better zipper) or compensate me. I'm sure the company is profitable enough to take this tiny hit in order to keep customers happy.
Now that DJI is facing serious competition from Yuneec/Intel it has more reason than ever to try to maintain the loyalty of its customers.
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