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t0mb0la
First Officer
Flight distance : 447841 ft
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United Kingdom
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Am I blacklisted from support or something?
Perhaps because I have an issue which support has previously been unable to answer?
I've been waiting for any rep to acknowledge me for 40 mins;
when they finally do, it takes them another 20mins just to fob me off with the same excuse again.
Another hour I'll never get back - and I'm still none the wiser.



2016-3-7
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DJI-Tim
DJI team

Hong Kong
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Ohh, sorry for this experience... We will check it here
2016-3-7
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t0mb0la
First Officer
Flight distance : 447841 ft
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United Kingdom
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*Shrug* - DJI - happy to take your money, but not to offer solutions to issues with their equipment.
Online support, as useful as a chocolate fireguard - HQ support - no better.
Why mark a ticket as "solved" when there is no solution provided?
Surely "DJI fail" is more appropriate.
2016-3-16
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DJI-Tim
DJI team

Hong Kong
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t0mb0la Posted at 2016-3-16 20:27
*Shrug* - DJI - happy to take your money, but not to offer solutions to issues with their equipment. ...

Do you have a ticket number or RMA number to give us, so we can apply measures, and make an improvements.
2016-3-16
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t0mb0la
First Officer
Flight distance : 447841 ft
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DJI-Tim Posted at 2016-3-17 02:11
Do you have a ticket number or RMA number to give us, so we can apply measures, and make an improv ...

Ticket #179496
2016-3-17
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t0mb0la
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Flight distance : 447841 ft
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DJI-Tim Posted at 2016-3-17 02:11
Do you have a ticket number or RMA number to give us, so we can apply measures, and make an improv ...

My DJI experience = disappointing and deliberately evasive customer support.
Platitudes and apologies do nothing to solve my issue.
Left in no hurry to buy any more of the brand in future.

2016-3-19
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t0mb0la
First Officer
Flight distance : 447841 ft
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United Kingdom
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DJI-Tim Posted at 2016-3-17 02:11
Do you have a ticket number or RMA number to give us, so we can apply measures, and make an improv ...

My DJI experience = disappointing and deliberately evasive customer support.
Platitudes and apologies do nothing to solve my issue.
Left in no hurry to buy any more of the brand in future.

2016-3-19
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t0mb0la Posted at 2016-3-20 02:43
My DJI experience = disappointing and deliberately evasive customer support.
Platitudes and apolog ...

I agree. They have horrible customer service. They simply apologize, and then lie, and apologize again.
2016-3-20
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DJI-Tim
DJI team

Hong Kong
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t0mb0la Posted at 2016-3-20 02:43
My DJI experience = disappointing and deliberately evasive customer support.
Platitudes and apolog ...

Thank you for bringing it to me, i'll let our colleagues to look into your case asap!
2016-3-20
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t0mb0la
First Officer
Flight distance : 447841 ft
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United Kingdom
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With over 25 years experience in IT support, development and administration; using a vast range of hardware and software across a number of technologies. I am astonished how little control DJI claim to have over their own technology.
Issues as simple as user account/equipment database management should not be impossible to resolve, period.
However, after DJI failed to register a new device properly, the only solution would seem to be - buy another new device - and hope that DJI systems don't mess up again.
This is not something I am either willing, or wealthy enough, to take a risk on.
Time for me to take my issue to UK trading standards?
2016-3-22
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