Am I blacklisted from support or something?
Perhaps because I have an issue which support has previously been unable to answer?
I've been waiting for any rep to acknowledge me for 40 mins;
when they finally do, it takes them another 20mins just to fob me off with the same excuse again.
Another hour I'll never get back - and I'm still none the wiser.

Ohh, sorry for this experience... We will check it here

*Shrug* - DJI - happy to take your money, but not to offer solutions to issues with their equipment.
Online support, as useful as a chocolate fireguard - HQ support - no better.
Why mark a ticket as "solved" when there is no solution provided?
Surely "DJI fail" is more appropriate.

t0mb0la Posted at 2016-3-16 20:27
*Shrug* - DJI - happy to take your money, but not to offer solutions to issues with their equipment. ...

Do you have a ticket number or RMA number to give us, so we can apply measures, and make an improvements.

DJI-Tim Posted at 2016-3-17 02:11
Do you have a ticket number or RMA number to give us, so we can apply measures, and make an improv ...

Ticket #179496

DJI-Tim Posted at 2016-3-17 02:11
Do you have a ticket number or RMA number to give us, so we can apply measures, and make an improv ...

My DJI experience = disappointing and deliberately evasive customer support.
Platitudes and apologies do nothing to solve my issue.
Left in no hurry to buy any more of the brand in future.

DJI-Tim Posted at 2016-3-17 02:11
Do you have a ticket number or RMA number to give us, so we can apply measures, and make an improv ...

My DJI experience = disappointing and deliberately evasive customer support.
Platitudes and apologies do nothing to solve my issue.
Left in no hurry to buy any more of the brand in future.

t0mb0la Posted at 2016-3-20 02:43
My DJI experience = disappointing and deliberately evasive customer support.
Platitudes and apolog ...

I agree. They have horrible customer service. They simply apologize, and then lie, and apologize again.

t0mb0la Posted at 2016-3-20 02:43
My DJI experience = disappointing and deliberately evasive customer support.
Platitudes and apolog ...

Thank you for bringing it to me, i'll let our colleagues to look into your case asap!

With over 25 years experience in IT support, development and administration; using a vast range of hardware and software across a number of technologies. I am astonished how little control DJI claim to have over their own technology.
Issues as simple as user account/equipment database management should not be impossible to resolve, period.
However, after DJI failed to register a new device properly, the only solution would seem to be - buy another new device - and hope that DJI systems don't mess up again.
This is not something I am either willing, or wealthy enough, to take a risk on.
Time for me to take my issue to UK trading standards?