Hi everybody, I was hoping someone could give me some guidance on where to go with an issue after my phantom was returned from a software RMA. I had sent it in due to the "No signal" problem and it was fixed for free and quickly which was fantastic and I really appreciate it. However as can be seen by the pictures below the bird returned with several cracks in the end of the arm often associated with overtightening of the screws. I do a pre flight inspection before every flight and the cracks were not present which leads me to believe it took place during the repair. Any help from DJI or suggestions from anyone would be great and even more simply do you think this is safe to fly?

send it back in

You should always secretly mark your bird before you send it in. This will make sure you get yours back.

It look too mutch screw stress.

I am sorry about that, I will have someone issue another RMA for you to send it back in.

DJI-Ken Posted at 2016-3-10 10:45
I am sorry about that, I will have someone issue another RMA for you to send it back in.

Thanks Ken you are the man I'll pack it back up ASAP. Again don't be sorry stuff happens its no biggie

Fermin Posted at 2016-3-10 10:43
It look too mutch screw stress.

Yea I think thats the most likely result could've just been overtightened most likely an honest mistake

dorn.michael10@ Posted at 2016-3-11 03:00
Thanks Ken you are the man I'll pack it back up ASAP. Again don't be sorry stuff happens its no bi ...

No problem, glad to help out.

Flying Poptart Posted at 2016-3-10 09:48
You should always secretly mark your bird before you send it in. This will make sure you get yours b ...

Good idea, from everything I can see its my bird and I trust DJI definitely a good practice though

dorn.michael10@ Posted at 2016-3-10 11:17
Good idea, from everything I can see its my bird and I trust DJI definitely a good practice though

Did you happen to record and compare the serial # on the UAVs sent and received from DJI N/A?

Movin on Posted at 2016-3-10 12:13
Did you happen to record and compare the serial # on the UAVs sent and received from DJI N/A?

No but I can probably dig something up somewhere and compare

Movin on Posted at 2016-3-10 12:13
Did you happen to record and compare the serial # on the UAVs sent and received from DJI N/A?

I do know for a fact that it was the same transmitter so unless they purposely switched my bird then rebound the controller which I highly doubt its the same quad