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Shell Cracked After RMA Return
769 12 2016-3-10
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dorn.michael10
lvl.4

United States
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Hi everybody, I was hoping someone could give me some guidance on where to go with an issue after my phantom was returned from a software RMA. I had sent it in due to the "No signal" problem and it was fixed for free and quickly which was fantastic and I really appreciate it. However as can be seen by the pictures below the bird returned with several cracks in the end of the arm often associated with overtightening of the screws. I do a pre flight inspection before every flight and the cracks were not present which leads me to believe it took place during the repair. Any help from DJI or suggestions from anyone would be great and even more simply do you think this is safe to fly?
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2016-3-10
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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send it back in
2016-3-10
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Flying Poptart
lvl.4
Flight distance : 734577 ft
United States
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You should always secretly mark your bird before you send it in. This will make sure you get yours back.
2016-3-10
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Fermin
lvl.2

Spain
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It look too mutch screw stress.
2016-3-10
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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I am sorry about that, I will have someone issue another RMA for you to send it back in.
2016-3-10
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dorn.michael10
lvl.4

United States
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DJI-Ken Posted at 2016-3-10 10:45
I am sorry about that, I will have someone issue another RMA for you to send it back in.

Thanks Ken you are the man I'll pack it back up ASAP. Again don't be sorry stuff happens its no biggie
2016-3-10
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Morph1
Banned

Canada
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Tip: the author has been banned or deleted automatically shield
2016-3-10
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dorn.michael10
lvl.4

United States
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Fermin Posted at 2016-3-10 10:43
It look too mutch screw stress.

Yea I think thats the most likely result could've just been overtightened most likely an honest mistake
2016-3-10
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DJI-Ken
DJI team
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dorn.michael10@ Posted at 2016-3-11 03:00
Thanks Ken you are the man I'll pack it back up ASAP. Again don't be sorry stuff happens its no bi ...

No problem, glad to help out.
2016-3-10
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dorn.michael10
lvl.4

United States
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Flying Poptart Posted at 2016-3-10 09:48
You should always secretly mark your bird before you send it in. This will make sure you get yours b ...

Good idea, from everything I can see its my bird and I trust DJI definitely a good practice though
2016-3-10
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Movin on
Second Officer
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United States
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dorn.michael10@ Posted at 2016-3-10 11:17
Good idea, from everything I can see its my bird and I trust DJI definitely a good practice though

Did you happen to record and compare the serial # on the UAVs sent and received from DJI N/A?
2016-3-10
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dorn.michael10
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United States
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Movin on Posted at 2016-3-10 12:13
Did you happen to record and compare the serial # on the UAVs sent and received from DJI N/A?

No but I can probably dig something up somewhere and compare
2016-3-11
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dorn.michael10
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United States
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Movin on Posted at 2016-3-10 12:13
Did you happen to record and compare the serial # on the UAVs sent and received from DJI N/A?

I do know for a fact that it was the same transmitter so unless they purposely switched my bird then rebound the controller which I highly doubt its the same quad
2016-3-11
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