Please select Into the mobile phone version | Continue to access the computer ver.
Latest Inspire Pro firmware ruined my shot.
1428 33 2016-3-10
Uploading and Loding Picture ...(0/1)
o(^-^)o
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

I just installed the latest firmware update for my Inspire Pro (Inspire 1 Pro Firmware v1.4.0.70) and when I played back the footage it kept on skipping, like I was pressing a pause button every 2 seconds. The focus was all out as well and it didnt say that I had to recalibrate the camera.

Thanks DJI now I have to down grade the firmware back to Inspire 1 Pro Firmware v1.3.0.60



I know it will take DJI months to sort this issue out, but I have to say something because I have had enough of this, and Im very fustrated!


Its well know that DJI releases firmware upgrades that make the Inspire worse, not better! They dont do enough testing before releasing the upgrades and its going to cost me about $50 to reshoot it.


Will DJI credit me with this $50 seen as they are responsible?
2016-3-10
Use props
vruttiket Pune
lvl.2
Flight distance : 275732 ft
India
Offline

i would recommend to do imu calibration
2016-3-11
Use props
Harb
lvl.4

Australia
Offline

have you played it on a different computer ?

It may just be a data flow issue.

I have found the program VLC to be a pretty good player on more difficult files......its free, download it and give it a go.
2016-3-11
Use props
terrylewis
Captain
Flight distance : 3517287 ft
  • >>>
United States
Offline

Was your playback on the mobile device or from the SD Card on a local MAC/PC?
Were you in Auto or Manual Focus?
What were your camera settings for the filming session?
2016-3-11
Use props
mark
lvl.1
Flight distance : 31705322 ft
United States
Offline

How do you go back to an old Firmware? mine will not allow me to
2016-3-11
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

Were you shooting in 4k, if so then your computer is probably not up to the task.
And before every shoot (especially if your doing it for profit) you should focus the camera.
And no DJI is not going to give you $50.I'm sorry when when you got home and played back you realiszed the focus was off.
2016-3-11
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

DJI-Ken Posted at 2016-3-12 01:16
Were you shooting in 4k, if so then your computer is probably not up to the task.
And before every s ...

Im not worried about the focus. Thats not the issue. I sorted that out on site.

The problem is skipping frames. Answer the whole question please DJI-Ken
2016-3-11
Use props
Tharg (from the
First Officer
Flight distance : 120784 ft
United Kingdom
Offline

HAILSTONE AERIA Posted at 2016-3-11 20:51
Im not worried about the focus. Thats not the issue. I sorted that out on site.

The problem is sk ...

So you upgraded the firmware just before an important shoot without testing it first eh?
Hmmmmm..........
2016-3-11
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

HAILSTONE AERIA Posted at 2016-3-12 04:51
Im not worried about the focus. Thats not the issue. I sorted that out on site.

The problem is sk ...

I didn't get your answers to my question, were you shooting in 4K and is the playback skipping on your computer?
2016-3-11
Use props
Harb
lvl.4

Australia
Offline

HAILSTONE AERIA Posted at 2016-3-12 07:51
Im not worried about the focus. Thats not the issue. I sorted that out on site.

The problem is sk ...

Geez mate such hostility, you are from the land of the long white cloud......you should be calm , lighten up mate
The trouble is, we are all guilty , me included of taking the risk of running new Tech, be it Firmware or Hardware and hoping the Tech will sort out all problems........I have found it always a benefit to never do a firmware upgrade just before  job....always do it at your leisure and that way you have sort out time if needed.
I am sorry you are having problems, and I recon you'll get it sorted, but like me, take it as a lesson learned.
If you want, you can send me a small part of your video file and I am more that willing to run it on my system to see if you have a computer issue or not.....just let me know if I can help.
2016-3-11
Use props
Donnie
Captain
Flight distance : 3636782 ft
United States
Offline

HAILSTONE AERIA Posted at 2016-3-11 14:51
Im not worried about the focus. Thats not the issue. I sorted that out on site.

The problem is sk ...

  Hailstone , Why dont you answer Forum members and  Ken's  questions first, I know you are upset but this is a community forum and members are trying to help.  Please be courteous , I know You are frustrated but please keep it cool man, they are trying to help you .

most respectfully- donnie
2016-3-11
Use props
terrylewis
Captain
Flight distance : 3517287 ft
  • >>>
United States
Offline

mark@parrottvis Posted at 2016-3-12 00:39
How do you go back to an old Firmware? mine will not allow me to

Mark,
  You should be able to go back one version at a time. So if you're running v1.6.0.40, then place only the v1.5.0.30 bin file on a clean SD Card and it will roll-back to v1.5.0.30. Batteries don't roll back and now that the RC is updated via the GO App, it too doesn't roll-back.
2016-3-11
Use props
vonbaron1
Second Officer
Flight distance : 42014 ft
United States
Offline

50 bucks is chicken change these days.

2016-3-11
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

DJI-Ken Posted at 2016-3-12 10:33
I didn't get your answers to my question, were you shooting in 4K and is the playback skipping on  ...

DJI-Ken, I appreciate your help but its so frustrating when you go to edit something and it didn't come out properly.

I was not shooting in 4K. I was shooting in 1080, the same as I always do. I have never had any issues with playback skipping on my computer. However, I down graded the firmware and my latest video is also skipping. So maybe it is my computer. Why would it do this? I've got loads of free space and a pretty powerful computer? How can I test if its my computer or the original footage.

Sorry for losing my cool, but for what I paid for this I have high expectations,
2016-3-11
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

Tharg (from the Posted at 2016-3-12 09:56
So you upgraded the firmware just before an important shoot without testing it first eh?
Hmmmmm... ...

Shouldn't DJI test it before they release it? They should also tell you exactly what they have changed, like other updates, like iphone.
2016-3-11
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

Tharg (from the Posted at 2016-3-12 09:56
So you upgraded the firmware just before an important shoot without testing it first eh?
Hmmmmm... ...

Shouldn't DJI test it before they release it? They should also tell you exactly what they have changed, like other updates, like iphone.
2016-3-11
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

Harb Posted at 2016-3-12 10:39
Geez mate such hostility, you are from the land of the long white cloud......you should be calm ,  ...

Hey thanks Harb, I've calmed down a bit now.

Yes that would be great if I can send you the file. Its too big for email though. I think DJI-Ken might be right, maybe it is my computer. How should I send it.
2016-3-11
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

vonbaron1 Posted at 2016-3-12 14:05
50 bucks is chicken change these days.

Not is NZ, we're third world
2016-3-11
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

vonbaron1 Posted at 2016-3-12 14:05
50 bucks is chicken change these days.

Not is NZ, we're third world
2016-3-11
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

Well it looks like I need to apologise. I checked the raw footage on my iPad through the DJI GO app. And the frames are not skipping. So sorry my bad.

After I upgraded the firmware all my camera settings were lost. So the camera went to default settings. So DJI-Ken yes it was in 4K!
I feel like an idiot and Im sorry DJI. But I didnt no all my settings would be lost.

Oh well, hopefully somebody reads this and it saves them from making the same mistake as me.

Thanks for all the help
2016-3-11
Use props
RBirtles
lvl.3

Australia
Offline

Depends on what video viewer you are using.  Windows video player tends to skip around with my 4K files but VLC is quite smooth.  QuickTime is even worse than the Windows Viewer.

I am assuming that you have the file now sitting on your pic hard drive and not trying to view in from your micro SD card because if not that will be causing issues no doubt.

Cheers
Birty
2016-3-12
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

RBirtles Posted at 2016-3-12 21:21
Depends on what video viewer you are using.  Windows video player tends to skip around with my 4K fi ...

Hey RBirtles, I upload them from SD card onto the photo viewer on my iMac. I just found out that the format was NTSC not PAL. I was told by the sales person not to use NTSC in NZ.

Should I try and play from the SD card on my computer.
2016-3-12
Use props
Harb
lvl.4

Australia
Offline

HAILSTONE AERIA Posted at 2016-3-12 18:21
Hey thanks Harb, I've calmed down a bit now.

Yes that would be great if I can send you the file.  ...

There is a think you can get on the net called "Hightail"
its a file shifting thing......easy as to work.....just put my Email which I will Send you via PM and then choose the file you want to send, and press send....super easy.

Hightail

just do that and I will do it for you no worries at all !
I will convert it to PAL frame Rates @ HD res so you can use it........and send it back to you via HighTail.......
2016-3-12
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

Harb Posted at 2016-3-12 21:46
There is a think you can get on the net called "Hightail"
its a file shifting thing......easy as to ...

Oh thanks Harb, thats very kind of you. I think its ok though. Its not PAL but I converted it to MP4 and now it seems ok. Does that sound right?
2016-3-12
Use props
Harb
lvl.4

Australia
Offline

as long as you are happy with it..... its fine.
However if you need anything give me a yell
2016-3-12
Use props
Machoman
Second Officer
Flight distance : 1036959 ft
Austria
Offline

HAILSTONE AERIA Posted at 2016-3-12 08:16
DJI-Ken, I appreciate your help but its so frustrating when you go to edit something and it didn't ...

You CANNOT downgrade camera firmware! It does not work.
2016-3-12
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

Machoman Posted at 2016-3-13 05:44
You CANNOT downgrade camera firmware! It does not work.

Calm down, Machoman... Hahaha

I downgraded my firmware easily. You might be doing something wrong.

Anyway it wasn't the firmware that was causing the issue. The firmware in a way caused it because it reset all my settings. But I should have checked. Lesson learnt.
2016-3-12
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

Harb Posted at 2016-3-12 23:53
as long as you are happy with it..... its fine.
However if you need anything give me a yell

Calm down, Machoman... Hahaha

I downgraded my firmware easily. You might be doing something wrong.

Anyway it wasn't the firmware that was causing the issue. The firmware in a way caused it because it reset all my settings. But I should have checked. Lesson learnt.
2016-3-12
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

Harb Posted at 2016-3-12 23:53
as long as you are happy with it..... its fine.
However if you need anything give me a yell

Will do Harb, thanks for that
2016-3-12
Use props
mikael
Captain
Flight distance : 24199 ft
  • >>>
Sweden
Offline

HAILSTONE AERIA Posted at 2016-3-12 08:21
Hey thanks Harb, I've calmed down a bit now.

Yes that would be great if I can send you the file.  ...

This is a super easy way for you to send large files to anyone. You don't even have to create an account. I use it all the time.

www.justbeamit.com

Hope it works
2016-3-12
Use props
HAILSTONE AERIA
lvl.2
Flight distance : 536781 ft
New Zealand
Offline

mikael@ohlen.nu Posted at 2016-3-13 10:16
This is a super easy way for you to send large files to anyone. You don't even have to create an a ...

Oh thanks, I was wondering how to send large files.
2016-3-13
Use props
bedkopen
lvl.2
Flight distance : 1120623 ft
Netherlands
Offline

I also have problems with video after the latest firmware update,
The firmware update was succesfull, I did al the calibrations include the camera focus.
I was filming in 1080/60 and did not do anything else I normal do.
The video flickers and stutters and it is not a problem of the players I use

I'am going to downgrade (still need to find how to do this because this will be the first time I have to downgrade)

2016-3-14
Use props
Harb
lvl.4

Australia
Offline

I really don't think its a firmware issue......

When you do a firmware upgrade it sets all the settings back to default......
go into your setting and check everything....its probably shooting 4k at big enough rates that either your computer....and/or mini SD card can't keep up with.
Go in and reset everything back to HD etc and try again...
2016-3-14
Use props
Machoman
Second Officer
Flight distance : 1036959 ft
Austria
Offline

HAILSTONE AERIA Posted at 2016-3-12 22:05
Calm down, Machoman... Hahaha

I downgraded my firmware easily. You might be doing something wrong ...

Ok can you please verify that camera firmware CAN actually be downgraded now as you say.

Please look in your log files on the stick:

Camera FW 1.4.70

m0100:  01.19.49.23
m0101:  01.19.49.23


Camera Fw 1.3.60

m0100: 01.09.44.99
m0101: 01.09.44.99


What camera fw version does your ligfile say you have now?
2016-3-15
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules