robert
 lvl.1
Flight distance : 123465 ft
United States
Offline
|
Hey, Studiologe, I feel your pain.
We who have adopted aerial photography in its early stages have made many bold (and expensive) choices in the past few years.
We have also endured the mistakes and growing pains of this manufacturer-- from software and firmware updates which were not ready to have been released, to an opaque, at times laughably inept support system.
I read your post while waiting for a dumb and frustrating support reply regarding a couple hundred dollars' worth of Osmo accessories. After my first direct-from DJI purchase three years ago (a Phantom One), I vowed to never again deal directly with the manufacturer.
Figuring that perhaps the company had scaled up its consumer relations by 2016, this accessory purchase was once again fraught with disappointment and frustration.
For what it's worth, those of us who have committed to the DJI product line have a sanity-saving option or two. By purchasing from dealers (either actual stores or via Amazon), we at least have a vendor to whom we can hold our purchases accountable.
DJI gear is priced at a premium, and if the frustration of dealing with that company is the price of doing business for a non DJI seller, then I feel their pain as well-- but better them than me.
Your frustration is echoed loud and clear on these and the non-DJI forums peopled by fellow photographers and pilots.
If any of us had bought an automobile from Toyota or Ford or Rolls Royce and found it didn't even screw together right, nobody in their right mind would blame us for raising our voice. Although it may feel like we are whistling in the dark by venting our frustrations in a post like yours, it's far better to call out such screw-ups (pun intended) than to grumble quietly to ourselves.
I wish you luck getting your clearly-stated concerns addressed and the problem fixed, instead of being slid off into customer support limbo.
When I first dipped a toe into drone pilotry, forums like this were also sources of fixes and workarounds from community members who were sharing their lessons bitter and sweet. Both photogs and fliers are a resourceful lot, and we can often be a more useful source of ideas and support than the "DJI Drones" whose job it is to back up their growing sales.
Anyway, in the time it's taken to type this, an email has just come in stating that the overdue shipment is finally on its way. So everything's fine now, right? Nah. Not really. But what are we gonna do, right?
Keep posting when DJI is not doing their job well, or doing it cluelessly, or incompetently. Don't know whether all our voices will start to have a cumulative effect, but without a fellow flyer in a local shop or responsible online vendor to have our back, the idea of meaningful customer support from suddenly-famous DJI is still a crap shoot at best.
Thanks for your post,
-robert
|
|
New
DJI team
