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DJI Care Help! Poor Customer Service
672 11 2016-3-14
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norbertw48
lvl.2
Flight distance : 19747 ft
United States
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Today, I tried to purchase DJI Care for my P3P which was activated more than 48 hours ago.  I was told that I could not purchase it because I could not send in a verification video.  I understand the need for a verification video, but this is not possible because my P3P is at their repair facility in Carson Ca for a non-crash related repair (data recorder errors) under warranty.  They can personally inspect it. In fact, this is the second time that I have had to send my P3P in for this exact same problem.  I was told that they replaced the logic board the first time, but when it was returned to me it had the exact same problem as when I sent it in!!!! I never even flew it when I got it back.


I would greatly appreciate it if someone from DJI with some common sense would intervene  to help resolve this issue.





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2016-3-14
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DJI-Tim
DJI team

Hong Kong
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norbertw48, I'm sorry for your experience! Could you please pass me your RMA or Ticket number, we will look into your case.
Also what issues did you have with data recorder errors? It started to lose your flight records?
2016-3-14
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norbertw48
lvl.2
Flight distance : 19747 ft
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The second RMA number is RMA: 0308201619138267485E
The second Ticket number is 160312IPK-PH5201.

I returned my P3Pin early January 2016 as instructed.  The case number was 1601139Z4-PH3428. You received it on 13 Jan 2016.  According to the "Repair Progress Inquiry” it was repaired and tested on 15 January 2016.  I was out of the country when it was returned so I was unable to test it until I returned several days ago.  I have been able to recover the .DAT files using a MAC computer using a modified method I found online, but when in Flight Data Mode, the P3P still reports Data Recorder Errors exactly like it did in December 2015.  I don't know what the actual errors are.  The .dat files appear normal.

2015-12-28 at 14-07-33 IMG_0661.jpg 2015-12-28 at 14-07-57 IMG_0662.jpg 2015-12-28 at 14-08-07 IMG_0663.jpg
2016-3-14
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DJI-Tim
DJI team

Hong Kong
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Thank you ! We're working on it
2016-3-14
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stephen.h.watso
lvl.2

United States
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DJI-Tim Posted at 2016-3-14 20:06
Thank you ! We're working on it

What you guys need to work on is improving the quality of your product.  How many people reporting problems like this, the No Signal error, gimbal problems, etc., is it going to take?
2016-3-14
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DJI-Tim
DJI team

Hong Kong
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stephen.h.watso Posted at 2016-3-15 12:46
What you guys need to work on is improving the quality of your product.  How many people reporting ...

Yes, we do take care of it as well!  Our colleagues will be contacting you soon
2016-3-14
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stephen.h.watso
lvl.2

United States
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DJI-Tim Posted at 2016-3-15 01:18
Yes, we do take care of it as well!  Our colleagues will be contacting you soon

Uh, yeah, whatever.  That answer doesn't even make sense.  

I'll wait with bated breath for them to contact me.  About what, I don't know, because I already have an RMA and finally did get a shipping label late this morning.  

2016-3-15
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DJI-Tim
DJI team

Hong Kong
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stephen.h.watso Posted at 2016-3-16 06:12
Uh, yeah, whatever.  That answer doesn't even make sense.  

I'll wait with bated breath for them  ...

Hopefully the shipping label makes sense Customer satisfaction is important for us ! Thank you Stephen!
2016-3-15
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norbertw48
lvl.2
Flight distance : 19747 ft
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DJI-Tim, Have you made any progress on resolving my issue?  Time is running out.
2016-3-16
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Bhujang
Second Officer
Flight distance : 322867 ft
United Kingdom
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stephen.h.watso Posted at 2016-3-15 04:46
What you guys need to work on is improving the quality of your product.  How many people reporting ...

With all due respect the DJI is a very high standard of product for the price. I have worked with many different rc brands over the many years ive been flying and i must say for all their faults. provide a fantastic product.
2016-3-16
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stephen.h.watso
lvl.2

United States
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Bhujang Posted at 2016-3-16 05:52
With all due respect the DJI is a very high standard of product for the price. I have worked with  ...

When it actually works.
2016-3-16
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Bhujang
Second Officer
Flight distance : 322867 ft
United Kingdom
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the nature of the hobby im afraid. You should try 6 ch rc helis they are a nightmare compared to the phantom 3. Always crashing due to part failure and always a nightmare to repair, then issues with vibrations etc etc It seems that some of the phantoms get out not in such good shape as others. Id love to know the percentage in fact I may start a post with a vote system to see as Ive had zero issues so far.
2016-3-16
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