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DJI "Cannot" Cancel my order
1090 16 2016-3-14
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tpallai
Second Officer

United States
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SO I want to cancel my phantom 4 order, and I contacted support online.  THey told me that my order "Could not be canceled because it will be shipping March 15-March 21".  It hasn't even shipped and they can't cancel my order??? This is a major problem
2016-3-14
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cwhobbies
lvl.4

United States
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Wow, that sucks!
2016-3-14
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jck
lvl.2
Offline

They cancelled my onlne order for the Phantom 4 with DJI Care last night. I placed my order the first day early.
2016-3-14
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tpallai
Second Officer

United States
Offline

jck Posted at 2016-3-14 16:28
They cancelled my onlne order for the Phantom 4 with DJI Care last night. I placed my order the firs ...

What did they tell you when you cancelled it. DId they tell you at first that it couldn't because it was going to ship?
2016-3-14
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jck
lvl.2
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No, they cancelled it on first chat call and I received an email confirmation almost within minutes, and today I received another email confirmation that the credit was made to my VISA.
2016-3-14
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nickmedici
lvl.4
Flight distance : 88287 ft
United States
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They told me the same. Just tell them you'll dispute it with the card company and keep the drone in the process since it is no longer an authorized charge. Someone tried doing the same to me too.
2016-3-14
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tpallai
Second Officer

United States
Offline

nickmedici@bell Posted at 2016-3-14 20:33
They told me the same. Just tell them you'll dispute it with the card company and keep the drone in  ...

Smart idea thank you. It's terrible that it has to come down to that just to cancel a freaking order
2016-3-14
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labroides
Captain
Flight distance : 9991457 ft
Australia
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tpallai Posted at 2016-3-15 12:21
Smart idea thank you. It's terrible that it has to come down to that just to cancel a freaking ord ...

Tell them they owe you a free pony as well to make up for your pain and suffering
2016-3-14
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DJI-Amy
DJI team

Hong Kong
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Hi, I will let the online store officer to cope with your problem.
2016-3-14
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DJI Store
DJI team

Hong Kong
Offline

Hi, tpallai, may I know your order number? If the order is being picked or packaged, we are not able to cancel order and it will be sent out soon.  Let me know your order number and check it first. Thanks.
2016-3-14
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Notdomi
lvl.1
Flight distance : 271791 ft
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France
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Bonjour DJi magasin, ma commande est préparer depuis 2 jours mais toujours pas d'expédition localisation France commande passé le 12/03/16
2016-3-15
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tpallai
Second Officer

United States
Offline

DJI Store Posted at 2016-3-15 02:18
Hi, tpallai, may I know your order number? If the order is being picked or packaged, we are not able ...

Hi thanks for the reply.  My order number is 001161233869 .  I know that it shipped at this point, but I would be happy to simply just return the order.
2016-3-15
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tpallai
Second Officer

United States
Offline

DJI Store Posted at 2016-3-15 02:18
Hi, tpallai, may I know your order number? If the order is being picked or packaged, we are not able ...

Hi thanks for the reply.  My order number is 001161233869.  I know that it shipped at this point, but I would be happy to simply just return the order.
2016-3-15
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DJI Store
DJI team

Hong Kong
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tpallai Posted at 2016-3-16 03:58
Hi thanks for the reply.  My order number is 001161233869.  I know that it shipped at this point,  ...

oh, yes, order has been shipped out. If you want to cancel order, please return it. Thanks.
2016-3-15
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tpallai
Second Officer

United States
Offline

DJI Store Posted at 2016-3-16 00:27
oh, yes, order has been shipped out. If you want to cancel order, please return it. Thanks.

Can I return my item, it just arrived today. Ive checked for the live chat on store.dji.com all day consistently and have found nobody online to assist me.  Ive also sent an email and nobody has responded. Can you please help me with this, its very important.
2016-3-16
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DJI Store
DJI team

Hong Kong
Offline

tpallai Posted at 2016-3-17 11:12
Can I return my item, it just arrived today. Ive checked for the live chat on store.dji.com all da ...

Dear tpallai, I found your email and our agent has replied it about an hour ago. We will keep you updated in the ticket. Sorry for the waiting time.
2016-3-17
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tpallai
Second Officer

United States
Offline

DJI Store Posted at 2016-3-17 04:03
Dear tpallai, I found your email and our agent has replied it about an hour ago. We will keep you  ...

Thanks so much
2016-3-17
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