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Phantom 3 crash
1219 10 2016-3-18
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grace.guo1969
lvl.1

Canada
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Hi folks, so today I was flying my phantom 3 normally, but all of a sudden it crashed with out any reason. From the flight record, it seems as if it crashed because I hitted a tree, but in reality, the tree is cutted down not too long ago. The gimbal arm was bent, the gimbal plate is broken and the motors are scuffed, and one led light cover is missing. The drone won't contact with the rc after the crash. Can anyone help me please.
2016-3-18
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Mike_fnq
Second Officer
Flight distance : 5623 ft
Australia
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Start talking to DJI support as available off the DJI website. DJI Support (http://www.dji.com/support)
They'll want to see your flight logs.

Hey DJI staffers how about a link to the support site off the forum ???
Might be handy for a lot of these queries
2016-3-18
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grace.guo1969
lvl.1

Canada
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Mike_fnq thanks for replying, but how do you send it to Dji.
2016-3-18
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ArcticM39
lvl.3

United States
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Best to speak directly to DJI customer support via Chat or Phone.
Or, follow this thread, one of the DJI experts will be along shortly.
2016-3-18
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Mike_fnq
Second Officer
Flight distance : 5623 ft
Australia
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grace.guo1969@g Posted at 2016-3-19 14:50
Mike_fnq thanks for replying, but how do you send it to Dji.

On the link I sent...
Click "After Sale Service"
Click "Online support"
Click the picture of the Phantom

That will open up a chat window with support

Support

Support
2016-3-18
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grace.guo1969
lvl.1

Canada
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Thank all of you so MUCH! It really helps.
2016-3-18
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davidlwoodall
lvl.3

United States
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How would the drone know if a tree was cut down or wasn't? Either it hit something, or it didn't. And if it hit it, it was there. It doesn't map features in an area. It wouldn't be thinking "there used to be a tree here, but Billy cut it down yesterday, so I'm good to fly."
2016-3-18
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grace.guo1969
lvl.1

Canada
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It just fell from the sky even though I didn't do the CSC command.
2016-3-18
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JockC
First Officer
Flight distance : 459416 ft
Australia
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davidlwoodall@g Posted at 2016-3-19 17:07
How would the drone know if a tree was cut down or wasn't? Either it hit something, or it didn't. An ...

He is saying  that anyone (DJI)  looking at the flight logs might thnk it hit the tree because the tree is still showing on the Google maps when, in fact, it was recently cut down.
2016-3-19
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grace.guo1969
lvl.1

Canada
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Then what should I do about it, I am very sad about loosing my Phantom.
2016-3-19
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Elmer Fudd
Second Officer

United States
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grace.guo1969@g Posted at 2016-3-19 12:36
Then what should I do about it, I am very sad about loosing my Phantom.

If it fell from the sky for no reason like you say, you have nothing to worry about. Theyll fix it.
2016-3-19
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