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Playback issue
823 5 2016-3-19
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shofuji
lvl.2
Flight distance : 15223 ft
United States
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Hi DJI team,
I'm using OSMO (firmware vs1.5.2.0) and DJI Go (Android 2.7.0). When I playback the video (all format - 4k,2K and 1080p), it will not play to the end. When I play back 1 min video the time counter says 00:01:00/00:01:00 and stop but it's not the end of the footage. Only when I move the slide back several seconds it play to the end. It's very annoying.
Please look into this problem.
Thank you.

2016-3-19
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patrickem
lvl.2

United States
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Exact same issue here, in fact it freezes the DJI Go app and force closes it.
2016-3-20
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DJI-Adela
DJI team

Hong Kong
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Thanks for your feedback!Have you tired the original files in the SD card?
Could you please upload your videos with this issue for our judgement?
I'll come back to you later once our engineers work it out.
2016-3-21
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shofuji
lvl.2
Flight distance : 15223 ft
United States
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DJI-Adela Posted at 2016-3-21 04:01
Thanks for your feedback!Have you tired the original files in the SD card?
Could you please upload y ...

Well you don't need to watch my video. You just shoot video yourself and see what I'm talking about.
If you don't see the problem I described then I'll send a video.
Actually, even when you use the slider to replay the video still missing very last second or so of the footage.
2016-3-23
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DJI-Adela
DJI team

Hong Kong
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shofuji Posted at 2016-3-24 11:33
Well you don't need to watch my video. You just shoot video yourself and see what I'm talking abou ...

I can't reproduce your problem.
And up to now, we haven't received any compliant about the same issue.
I'm afraid the issue may be out of your Media player or your mobile device. Please check if the original file in the SD card work well.
Some regular troubleshooting would be still recommended, for instance, replace your SD card, try other videos, etc.
I'll wait for your feedback.  
2016-3-24
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shofuji
lvl.2
Flight distance : 15223 ft
United States
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DJI-Adela Posted at 2016-3-24 04:21
I can't reproduce your problem.
And up to now, we haven't received any compliant about the same is ...

Now we have newer firmware(1.6.2.10) and DJI GO app(2.7.1).
I updated both and this time the problem has gone I can play the video to the end but the playback quality is not so good. It's pretty jerky.  Downloaded footage is fine.
I hope you guys fix this bag soon too.
2016-3-25
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