does anyone know if the online support can help, say like Norton anitvirus system does, they can connected to your system and control it and see whats going on to find and rectify the problem, remotely!

Hah, I had to pick myself up off the floor laughing after reading that. Excuse me while I calm myself.

No. They cannot. In fact it is all they can do to talk to you on the phone. In almost any case they will want you to send the whole thing back to them to investigate.

Your best bet is to clearly and concisely explain what your issue is on this forum and with luck, someone may be able to help you.

Begin by telling us what Phantom you have....

Geebax is right! We can not remote your PC or drone, but we can solve some of the technical problems by telling you what  to do with your drone