stevecurrie
lvl.2
Canada
Offline
|
Hi Adela the ser # is 06PDCL07022247 . I spoke to customer support on chat yesterday and they suggested sending back. It's less than 48 hours old. Really don't want to wait weeks if not months for resolution. Authorised dealer does not stock these...but will bring one in from China....which will take about two calender weeks I expect. I am on East Coast Canada and it will take months from what I hear to send and get back so I am going for the two week option. If you have something I can perform with the unit, please email or call me. All of that information is in my profile. I have tried for 12 hours to make it work, doing all standard loading, reloading of current, past firmwares, SD card loads, app loads , hard resets. etc. I can make it power up for a few moments and try to reinstall firmware but at 99% on SD method it shuts Osmo off. On app method, at exactly 95% it shuts Osmo off. Closest I can get it is to a 99% load which shows the original 1.1.09 or something really old and original. I did have the newest one up, running until it just out of the blue failed to power on. What can you do for me? My email is steve.currie@hotmail.com . |
|