DJI-Adela
DJI team
Hong Kong
Offline
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Hello!
Your problem may not be caused by the firmware but the DJI GO App or your mobile device's properties.
When did the problem happen before? Had it worked ever before the issue?
The live image transmission is related to many factors, we need to analyze the cause based on your more details. Initially, please try these troubleshooting:
1) Check the SD card.
2) Check the DJI GO App, make sure the App version is compatible with the firmware version.
3) Check your phone, make sure the processor of your phone is capable enough to handle the DJI GO App and the images.
4) Make sure that the gimbal-camera is connected to the handle firmly.
5) Have you ever mount X3 white camera on the Osmo? If you have, that might make the Osmo can't recognize the X3 black camera, then please try Trigger + Record + Power Switch.
Any other further feedback will be appreciated! |
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