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Shell crack warranty . DJI say's NO ?
1744 4 2016-3-28
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uptowndisco
Second Officer
Flight distance : 5486841 ft
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United Kingdom
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Can any one tell me how long the shell is warranted against defect
asking on behalf of a friend who has been turned down for warranty
repair on a 7 flight P3A with stress cracking on 3 mount
motor screws all on one arm , they are (DJI)   telling him there is no warranty
on the shell  after 4 months , the guy has looked after the machine
and has never been crashed ,  7 flights and no warranty cant be right ?

2016-3-28
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Morph1
Banned

Canada
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Tip: the author has been banned or deleted automatically shield
2016-3-28
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mjlstudios
First Officer
Flight distance : 1540131 ft
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United States
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Under the support section of DJI.com this is what I found about the warranty:

Product        Main Components        Warranty Period
RTF
Phantom 4        MC        12 Months
Gimbal Camera        6 Months
Vision Positioning System        6 Months
Propulsion system (excluding propellers)        6 Months
Remote Control        12 Months
Battery        6 Months and Charge Cycle less than 200 Times
Battery Charger        6 Months
Frame        No Warranty
Propeller        No Warranty
RTF
Phantom 3 Professional \ Phantom 3 Advanced \ Phantom 3 Standard \ Phantom 3 4K        Central Board        12 Months
Gimbal Camera        6 Months
Vision Positioning System        6 Months
Motor        6 Months
Remote Control        12 Months
Battery        6 Months and Charge Cycle less than 200 Times
Battery Charger        6 Months
Frame        No Warranty
Propeller        No Warranty

State Farm Insurance has insured my P3P for $60 per year. There are no deductibles and EVERYTHING is insured...even Crashes, fire , theft, breaks, fly aways...etc.
2016-3-28
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semir444
lvl.2

Poland
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how it is in Europe ? European Law say that all electronics devices sold in Europe warranty is 24 months - not 6 or 12 but 24.....
2016-3-28
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quanthonytrang
First Officer
Flight distance : 419980 ft
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Australia
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mjlstudios@yaho Posted at 2016-3-29 06:00
Under the support section of DJI.com this is what I found about the warranty:

Product        Main Componen ...


Ignore the frame warranty on that list for the P3.
DJI knows about the bad batches of shells. Provided you have NOT crashed your phantom, they will honour the replacement.

Take photos of crack and provide them receipt and flight logs as evidence.

That reminds me.. I need to do my regular air frame inspect...
2016-3-28
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