hi, i joined and activated my account a couple of hours ago, but still cant post a thread.
any ideas what i shoul do?

Hello all from England ,hoping to get the new Air 2 s shortly currently have an Air 2 .

I am having trouble updating firmware for my air 2s it keeps saying failed at about 75 % any help?

djiuser_q5M8ziwcSv8S Posted at 5-17 21:05
I am having trouble updating firmware for my air 2s it keeps saying failed at about 75 % any help?

Hi there, just to verify, did you update the firmware via the DJI Fly app or DJI Assistant 2? Could you show me a screenshot of the error? Thanks.

can't post

djiuser_s8rPX3DLXhhI Posted at 6-27 10:28
can't post

Hi there, new users need to acquire 20 points to unlock the new thread creating feature.

Thanks for all the info! Cheers!

Hi, I'm posting here to get 40 points to open a thread.

My DJI Forum home page looks nothing like what you picture. I am trying to add a personalized user name and cannot see how to do that?

I do have a DJI account and I am logged in. I still do not see any drop down menus or options to change forum preferences.

djiuser_oQKEvZiGY0mN Posted at 7-22 15:04
My DJI Forum home page looks nothing like what you picture. I am trying to add a personalized user name and cannot see how to do that?

Hi there, you can go to your personal homepage and then go to settings to change the username.

djiuser_oQKEvZiGY0mN Posted at 7-22 19:38
I do have a DJI account and I am logged in. I still do not see any drop down menus or options to change forum preferences.

Hi there, you can see these options in the menu bar at the top of the page.

When i go to unlock flight zone and fly it keeps saying "not logged in" wtf? This is dumb. How do i login then???

When i go to unlock flight zone and fly it keeps saying "not logged in" wtf? This is dumb. How do i login then??? Oh and i must be logged in to post right? Then wth??

djiuser_XIjX6W8O9l0U Posted at 9-2 04:35
When i go to unlock flight zone and fly it keeps saying "not logged in" wtf? This is dumb. How do i login then??? Oh and i must be logged in to post right? Then wth??

Hi, I am sorry to hear about your issue. May I double confirm if you use the website on the computer or on the DJI app for the unlock?
If you use the browser on the computer, please try to click this to log in, and access this page https://fly-safe.dji.com/unlock/unlock-request/list again to see if you can apply for unlock. Thank you.

Thanks for the info. Hope I can manage to start a new thread now.
Fabio

I just can't create a new thread. My account has been setup from a couple of hours, but I don't have permission to post a new thread. Why?

Flablo Posted at 10-6 06:10
I just can't create a new thread. My account has been setup from a couple of hours, but I don't have permission to post a new thread. Why?

Hi there, you may refer to the Forum Rules and Regulations here:
https://forum.dji.com/forum.php? ... 1515&pid=623201

You can post threads when the Forum Points are up to 20. Thanks.

hd_ultra@msn.co Posted at 2014-9-28 07:01
Newbie? It'll save you going through pages and pages...                                 Phantompilots.com

Thanks for this information!

Hi, I have a question regarding a problem with the timelapse and track function of the Ronin RS2. Where can I post the problem or get technical support?

BerlinFilm Posted at 11-8 12:00
Hi, I have a question regarding a problem with the timelapse and track function of the Ronin RS2. Where can I post the problem or get technical support?

You can post it to the product section, or contact the support team through the link below for further assistance. You can also directly tell us the problem you have encountered, and we will try our best to help. http://www.dji.com/support

DJI Mindy Posted at 11-8 20:16
You can post it to the product section, or contact the support team through the link below for further assistance. You can also directly tell us the problem you have encountered, and we will try our best to help. http://www.dji.com/support

thank you!

BerlinFilm Posted at 11-8 23:37
thank you!

You're welcome. Should you have any further inquiries, please feel free to contact us.

Hi please help.

The DJI app on my phone simply glitches and will not open since i updated my android (Samsung Galaxy S21). I have cleared cache in setting, removed and reinstalled DJI app and still not working. Phone reports the App as having a bug.

Please help as this is preventing me from using the drone.

Many Thanks

Hi,

The DJI app on my phone simply glitches and will not open since i updated my android (Samsung Galaxy S21). I have cleared cache in setting, removed and reinstalled DJI app and still not working. Phone reports the App as having a bug.

Please help as this is preventing me from using the drone.

Many Thanks

djiuser_Gege3GwBOAE3 Posted at 1-1 00:36
Hi,

The DJI app on my phone simply glitches and will not open since i updated my android (Samsung Galaxy S21). I have cleared cache in setting, removed and reinstalled DJI app and still not working. Phone reports the App as having a bug.

Hi there, sorry for the issue you encountered. Could you please download and install the latest app through the link below to see if it works? If not, please tell us more detail about the issue you encountered and provide us a video for further confirmation. We will do our best to help. https://www.dji.com/downloads/djiapp/dji-fly

Hi all, how do I check if my drone is registered to my account?

Jameshowarth Posted at 1-6 06:35
Hi all, how do I check if my drone is registered to my account?

Hi, there. Could you tell me what do you need this information for? Activation information or Flyaway certification? We'd like to help you.

Hi, anyone else had problems w battery charger? I just bought the Tello Ryze drone for my son and bought an extra battery. As far as I’ve heard it should take approx 30 min to fully charge the battery, right? After 2,5 hours the battery still ain’t charged. This goes for both and I’ve used the cable that was include as well as 2 other cables as well as 4 different adaptors…

djiuser_Qs9gxpYVD1my Posted at 3-13 05:23
Hi, anyone else had problems w battery charger? I just bought the Tello Ryze drone for my son and bought an extra battery. As far as I’ve heard it should take approx 30 min to fully charge the battery, right? After 2,5 hours the battery still ain’t charged. This goes for both and I’ve used the cable that was include as well as 2 other cables as well as 4 different adaptors…

Hello, there, Sorry for your inconvenience. May we know how did the indicator light show when you charge the battery? Could you please show us a video if it is convenient?

Hello, I changed the imu on an dji mavic air 1. With the dji go4 I receive the image and screen, it pops up for a few seconds and directly I received the message I must activate the drone, trying it I gives the message activation failed. It seems the mavic air must be disactivated before. I tried with the dji assistant 2 to set up to factory settings and so on. But it sill stay the same problem. Who can give me a suggestion? Regards, Rudi

Just used drone for the third time ever. Had a crash, replaced to blades, but I put them on wrong. Fixed the issue, but when I put a battery into the drone, the two white outside lights next to the power button came on. I turn it on and they stay lit and the bottom light just flashed red slowly. Won't connect to my controller. Any quick fixes? I leave for Hawaii in five days.

djiuser_nhUPg07XfOOZ Posted at 5-18 18:25
Just used drone for the third time ever. Had a crash, replaced to blades, but I put them on wrong. Fixed the issue, but when I put a battery into the drone, the two white outside lights next to the power button came on. I turn it on and they stay lit and the bottom light just flashed red slowly. Won't connect to my controller. Any quick fixes? I leave for Hawaii in five days.

Hi, there. Sorry for your inconvenience. May we know which aircraft you are using? If it is convenient, may we have a picture?

J'ai acheté un drone mavic pro 2, j'ai du mal a installer impossible d'activer mon numéro de série s/n : 163CGBLR0A5MJV

beda.casimir Posted at 5-21 12:02
J'ai acheté un drone mavic pro 2, j'ai du mal a installer impossible d'activer mon numéro de série s/n : 163CGBLR0A5MJV

Hi there, sorry for the late reply. May I ask is there any error message on the app? You can refer to the tutorial below to see if it helps.

DJI Mini 2 has poor quality in 2.7K60! There is no lens correction applied and the footage is noiser. The lens distortion is evident when comparing side to side with 4K30. A bit disappointing...  
Edit: seems like I can post links now. Here are the videos direct from the drone showing the issue: https://drive.google.com/drive/folders/1tMLdT42-by9iHRPK2XBx-PrcoK_hTuuI?usp=sharing
It would be great if DJI can address it. If the issue cannot be fixed in the product, perhaps a warning when using 2.7K60 would be nice.(I did a follow up test with 1080p60, it does not have the same issues as 2.7K60)

tlkh Posted at 6-26 03:31
DJI Mini 2 has poor quality in 2.7K60! There is no lens correction applied and the footage is noiser. The lens distortion is evident when comparing side to side with 4K30. A bit disappointing...  
Edit: seems like I can post links now. Here are the videos direct from the drone showing the issue: https://drive.google.com/drive/folders/1tMLdT42-by9iHRPK2XBx-PrcoK_hTuuI?usp=sharing
It would be great if DJI can address it. If the issue cannot be fixed in the product, perhaps a warning when using 2.7K60 would be nice.(I did a follow up test with 1080p60, it does not have the same issues as 2.7K60)

Hello, there. Sorry for your inconvenience. We have consulted your issue with our designated teams. The lens distortion is very minor, which is within the normal range, so the camera will not correct it.  Noises appearing in the high-frames (over 30fps) image is a normal phenomenon. We have forwarded your advice to our designated teams. It is expected to optimize in the future. Please stay tuned to our official website for the update. Thanks.

DJI Wanda Posted at 6-27 01:11
Hello, there. Sorry for your inconvenience. We have consulted your issue with our designated teams. The lens distortion is very minor, which is within the normal range, so the camera will not correct it.  Noises appearing in the high-frames (over 30fps) image is a normal phenomenon. We have forwarded your advice to our designated teams. It is expected to optimize in the future. Please stay tuned to our official website for the update. Thanks.

Thank you! Really appreciate it.

Here is a video that clearly illustrates the lens distortion: https://www.youtube.com/watch?v=xuJtMPBLd5E&ab_channel=TimothyLiu

My hope is that even if it is not fixed, a warning/notice can be added, or instructions are provided for us to correct the footage in post-production.

tlkh Posted at 6-27 02:39
Thank you! Really appreciate it.

Here is a video that clearly illustrates the lens distortion: https://www.youtube.com/watch?v=xuJtMPBLd5E&ab_channel=TimothyLiu

Thanks for your understanding and support. We have sent it to our teams together.

Sorry, I’m new here so if this post is in the wrong place forgive me. It would not let me post under ‘service’. I’ve noticed that many folks seem to have an issue similar to mind. I have a mini 2 and have had maybe 5 short flights.

I’m having ‘gimbal motor overload’ (I believe that’s the right phrasing). I tried some of the recommended fixes (make sure I have the newest firmware, do all the calibrations, etc). I noticed when running through the calibrations that the gimbal and bottom of the drone felt very hot.

It seems as though some have said this is a semi common problem and may require me to send the drone in for repair. Is that possible as new as the drone is?  It seemed to happen after a flight where there was a breeze in the air. The drone was purchased at a Sams Club. Thank you.