P2 Battery Issue - Red lights
570 1 2016-4-4
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United Kingdom
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For some reason, two of my P2 batteries cause the red lights on the aircraft to illuminate. When I plug the Phantom into the assistant software, its saying they are not authentic batteries?!?!?!?!

Any suggestions?

Si
2016-4-4
Use props
DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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Hello, I'd suggest you to clean the connectors on both the drone and battery and update the mainboard firmware. If it could not work, you can contact our service center in Europe as below:
Email: support.eu@dji.com
Phone:+49(0)97479304200
Monday to Friday, 9:00AM-5:00PM (German Time GMT+1:00)
Online Support:Monday to Friday, 11:00AM-6:00PM (Netherlands Time UTC/GMT +1)
2016-4-4
Use props
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