adam
lvl.3
United States
Offline
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Ken, I don't understand your question. I just checked and yes another screw goes in just fine. But your question has nothing to do with the problem. Even though I asked yesterday to have this expedited; I have the feeling DJI will then again take an entire week to "AUTHORIZE" a single screw be sent out.
The board was sent back without a replacement screw. They extracted the broken screw just fine. I have been told by numerous people to only use the DJI specific screw (which makes sense to me, this is the motor bracket connection for the positive and/or negative connections we are talking about here, what I would consider one of the most important screws in the unit). Then DJI not only sent the board back without a screw, you guys took a whole week to "AUTHORIZE" one pathetic screw to be sent to me. THEN YOU SEND A WHOLE PACK OF NEW SCREWS IN WHICH NOT A SINGLE PACK HAD THE SQUARE HEAD SCREW I NEEDED!!!!!!! Not only did you guys perform the proper work in extracting the screw out of the motor bracket, but I also uploaded a picture of the screw that I needed next to the board connection for the motor, so why was the proper screw not sent? In addition to all of this information it appears to me DJI needs to refine their RMA system. If you are not able to go back in to the records to see the work that was performed what use is having an RMA on file? They also asked me again for my serial number. All of this makes me wonder how much confidence I should have in the company as well as the unit I have spent a fortune putting together.
I'm not flying this bird for fun. This is part of my job and as long as it is on the ground I am not making any money.
Adam Smith
adamsteadi.com |
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