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phantom 3 standard rc signal lost but have full control of bird
1816 14 2016-4-7
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franciszorrilla
lvl.2

Thailand
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to whoever can relate

i have a P3S.. and have the latest firmware. when i fly my bird, after a few about 5 meters i get rc signal loss and my app gets disconnected. the thing is i have full control of the bird and i continue to fly it as far as my eyes can see. it also records the video of the full flight.

my only problem is that i cant see what my drone sees.

i hope someone can help me. i've tried relinking and even tried other RC.

thanks!
2016-4-7
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Hello francis, have you updated your DJI GO app to the latest version? BTW, it would be better to let me know the mobile device you use and its os version.
2016-4-8
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franciszorrilla
lvl.2

Thailand
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DJI-Paladin Posted at 2016-4-8 15:03
Hello francis, have you updated your DJI GO app to the latest version? BTW, it would be better to le ...

hi..yes i updated the latest firmware yesterday.. i am using samsung galaxy s6.. android version 5.1.1

i am by the way flying in bangkok..
2016-4-8
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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franciszorrilla Posted at 2016-4-8 18:01
hi..yes i updated the latest firmware yesterday.. i am using samsung galaxy s6.. android version 5 ...

Did it update successfully?
2016-4-8
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franciszorrilla
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Thailand
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DJI-Paladin Posted at 2016-4-8 17:23
Did it update successfully?

yes!i flew it just 2 hours ago and it still rc signal lost
2016-4-8
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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franciszorrilla Posted at 2016-4-8 18:26
yes!i flew it just 2 hours ago and it still rc signal lost

Have you tried to use another mobile device with the latest DJI GO to try again? BTW you can try to link your rc and drone : 3C对频.JPG
2016-4-8
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franciszorrilla
lvl.2

Thailand
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DJI-Paladin Posted at 2016-4-8 17:47
Have you tried to use another mobile device with the latest DJI GO to try again? BTW you can try t ...

i also did that..i used iphone 6 and did all calibrations..
2016-4-8
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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franciszorrilla Posted at 2016-4-8 18:50
i also did that..i used iphone 6 and did all calibrations..

Did the drone trigger RTH automatically?
2016-4-8
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franciszorrilla
lvl.2

Thailand
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DJI-Paladin Posted at 2016-4-8 17:53
Did the drone trigger RTH automatically?

when i lose signal it prompts me to RTH.. but i dont.. like i said i have full control of the drone even when rc signal lost..
2016-4-8
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franciszorrilla
lvl.2

Thailand
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DJI-Paladin Posted at 2016-4-8 17:53
Did the drone trigger RTH automatically?

also can you check this.. i found on my sd card


========== 2014.01.01 00:00:15 remo-con disconnect======
Packet: P3C_FW_V01.01.0030.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2016.01.19 20:04:53 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.

========== 2016.03.20 22:06:41 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.

========== 2016.03.23 22:28:02 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.

========== 2016.04.07 17:21:45 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.
2016-4-8
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franciszorrilla
lvl.2

Thailand
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DJI-Paladin Posted at 2016-4-8 17:53
Did the drone trigger RTH automatically?

also can you check this.. i found on my sd card


========== 2014.01.01 00:00:15 remo-con disconnect======
Packet: P3C_FW_V01.01.0030.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2016.01.19 20:04:53 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.

========== 2016.03.20 22:06:41 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.

========== 2016.03.23 22:28:02 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.

========== 2016.04.07 17:21:45 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.
2016-4-8
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franciszorrilla
lvl.2

Thailand
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DJI-Paladin Posted at 2016-4-8 17:53
Did the drone trigger RTH automatically?

also can you check this.. i found on my sd card


========== 2014.01.01 00:00:15 remo-con disconnect======
Packet: P3C_FW_V01.01.0030.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2016.01.19 20:04:53 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.

========== 2016.03.20 22:06:41 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.

========== 2016.03.23 22:28:02 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.

========== 2016.04.07 17:21:45 =====================
Packet: P3C_FW_V99.99.9999.bin
Upgrading ...
Result: Success.
2016-4-8
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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franciszorrilla Posted at 2016-4-8 22:59
also can you check this.. i found on my sd card

Its upgrading result is success. If your drone loses its signal and triggers RTH at a short distance very often, I'd suggest you to contact support@dji.com or our online support via http://www.dji.com/support/product/phantom-3-standard. Sorry for your issue.
2016-4-8
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franciszorrilla
lvl.2

Thailand
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DJI-Paladin Posted at 2016-4-9 08:46
Its upgrading result is success. If your drone loses its signal and triggers RTH at a short distanc ...

i spoke with one of your support team and they ask me to send my drone for repair..but i dont want to spend 200 dollars for shipment.. do you have any suggestion how to solve this..
2016-4-8
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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franciszorrilla Posted at 2016-4-9 09:48
i spoke with one of your support team and they ask me to send my drone for repair..but i dont want ...

It would be better to send it back for checking because you've used another RC to test it but the issue still happens.
2016-4-8
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