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Phantom 3 Pro failed after 1.8.80
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jerryjonz
lvl.2

United States
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My P3P was working fine until I installed 1.8.80 on both P3P and RC.
Now the RC green light comes on, I can start motors and take off.
I get DISCONNECTED and no video.
When I click the top right menu I get UAV NOT CONNECTED.
When I try to upload a mission I get UPLOAD Failed.
I am using a NVIDIA SHIELD K1.
Are you aware of this problem?
2016-4-8
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jerryjonz
lvl.2

United States
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I am using DJI Ultimate Flight V3.
Also tried Litchi with same results.
2016-4-8
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mjlstudios
First Officer
Flight distance : 1540131 ft
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Here are the mobile devices that are compatible with the go app.
Android Version v2.7.2. Requires Android 4.1.2 or later.Compatible with Samsung tabs 705c, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, Ascend Mate7, Huawei P8 Max, Huawei Mate 8, Nubia Z7 mini, Sony Xperia Z3, MI 3, MI PAD, Smartisan T1.

Did you upgrade the DJI go app to v2.7.2
2016-4-8
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Donnie
Captain
Flight distance : 3636782 ft
United States
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jerryjonz Posted at 2016-4-8 13:27
I am using DJI Ultimate Flight V3.
Also tried Litchi with same results.

Can you try another device with the Go app?  or If you can, load the SD card and look at the Hidden file I can tell you if it is damaged? Load the SD card onto a Personal computer. Follow my tutorial link.
You DID NOT have the tranmitter on during the Update of the aircraft did you?  Did you have a success message after the SD card load to aircraft?
Also Android devices have an update as well, I think this applies to the shield AS well?     

Are you using a MAC to load the SD card data ?  

http://forum.dji.com/thread-44546-1-1.html

donnie

android.PNG
2016-4-8
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Donnie
Captain
Flight distance : 3636782 ft
United States
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mjlstudios@yaho Posted at 2016-4-8 13:44
Here are the mobile devices that are compatible with the go app.
Android Version v2.7.2. Requires An ...

Great Minds think alike bro.

donnie
2016-4-8
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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After I did the update to the drone, I checked for the file in the computer and Success was evident.
I removed the text file, but left the bin file on my sd card to check with a second battery. Ah, nothing.
Then put the first battery back in, fired everything up, and formatted the card. When I notice it says Phantom needs update. What?
So I shut it down, and turned it on again. Now the RC update was ready to download, from the app. So we did that, loaded it, and there she goes.
That was easy... ;-)
Seeing the error that the drone needed a firmware update, when I already had it loaded, seemed odd.
Why didn't it just say, your RC needs an update, instead? Avoid the mild confusion and state of bewilderment. ;-)
The more sylables you use, will always makes it seem more urgent, and descriptive. Ha

RedHotPoker
2016-4-8
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Spankybear
Second Officer
Flight distance : 685089 ft
United States
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All I can say is I went apple and I haven't had any more issues...
2016-4-8
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jerryjonz
lvl.2

United States
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My Phantom 3 Pro was updated to 1.06.060 and everything worked fine.
I installed 1.8.80 on both P3P and RC, it said I had to or they would not talk.
After the update I viewed the .txt file. It said SUCCESS.
Cannot link to the P3P so don't know its firmware, but P3P should be 1.8.80
How can I tell the firmware in the RC?
The top right menu just says not connected.
Tried Litchi, DJI Ultimate Flight V3, and DJI Go.
All with the same results.
2016-4-8
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labroides
Captain
Flight distance : 9991457 ft
Australia
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jerryjonz Posted at 2016-4-9 06:30
My Phantom 3 Pro was updated to 1.06.060 and everything worked fine.
I installed 1.8.80 on both P3P  ...

But have you tried using DJI's Go app?
Does that do the same thing?
2016-4-8
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jerryjonz
lvl.2

United States
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As the previous post states I have tried Litchi, DJI Ultimate Flight V3, and DJI Go.
2016-4-8
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Hello, I'd suggest you to give it a try with the devices in our recommended list and the latest DJI GO APP. Also you can change another USB cable or sd card in the gimbal. 兼容列表.JPG
2016-4-8
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jerryjonz
lvl.2

United States
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DJI-Paladin Posted at 2016-4-8 20:20
Hello, I'd suggest you to give it a try with the devices in our recommended list and the latest DJI  ...

It has been working fine for several months.
I do not think I am going to buy a new tablet because yet another of your updates is defective.
The ship updated fine, got SUCCESS in the .txt file.
I am using DJI Go 2.7.2, updated P3P to 1.8.80.
I asked previously how to tell if the RC updated properly, but no one answered the question.
2016-4-8
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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jerryjonz Posted at 2016-4-9 13:08
It has been working fine for several months.
I do not think I am going to buy a new tablet because ...

What is the color of the RC indicator now? Did the app prompt a message of RC upgrading success at that time?
2016-4-8
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mjlstudios
First Officer
Flight distance : 1540131 ft
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jerryjonz Posted at 2016-4-9 01:08
It has been working fine for several months.
I do not think I am going to buy a new tablet because ...

I had the same problem when I upgraded! I worked it out by uninstalling the Litchi app I had on my phone. Then I rebooted everything! The phone, the RC and the aircraft. I fired up the RC, then the aircraft, then the go app. It all connected just fine. Then I reinstalled the Litchi app and it was able to connect too! My suggestion to you is to uninstall any other flying app you use, except DJI go. Reboot anything that will be used to fly your Phantom, then follow the process I use to to fire up the RC, aircraft and go app.
2016-4-9
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Cipher12
lvl.1

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I have an Remote Controller that is showing green after an update to the latest firmware and does not connect to aircraft. I have worked with online support doing everything to reset the RC with no avail. Tried different devices with it to no avail. let the battery completely expire and tried again with no avail. This RC worked fine until the latest update and now it is a brick.
2016-4-9
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jerryjonz
lvl.2

United States
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Followed MJISTUDIOS post, deleted ALL related Apps, turned off Tablet, RC, P3P.
Booted up tablet, installed DJI Go 2.72.
Powered up RC, P3P, Tablet, DJI Go.
Waited 2 minutes.
RC light went from red to green.
Started motors OK.
Lifted to 2 feet, then landed, Can control P3P with RC.
DJI Go camera view says Disconnected.
Will there be a fix for this soon?
Still no answer on how to tell my RC firmware level.
Still no answer on how to tell my RC firmware level.
Still no answer on how to tell my RC firmware level.

2016-4-9
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jerryjonz
lvl.2

United States
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Followed MJISTUDIOS post, deleted ALL related Apps, turned off Tablet, RC, P3P.
Booted up tablet, installed DJI Go 2.72.
Powered up RC, P3P, Tablet, DJI Go.
Waited 2 minutes.
RC light went from red to green.
Started motors OK.
Lifted to 2 feet, then landed, Can control P3P with RC.
DJI Go camera view says HOW TO CONNECT -------------------- NEW
Will there be a fix for this soon?
Still no answer on how to tell my RC firmware level.
Still no answer on how to tell my RC firmware level.
Still no answer on how to tell my RC firmware level.
JDJ
2016-4-9
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Ikary2008
lvl.1

Venezuela
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I just upgraded the aircraft by sd memory, reinstall the App, I am the RC 1.6. The aircraft 1.8. I turn on the engines and raised 10 meters then began to move away from my "flyaway" then luckily active return to home but still away trying to stay calm and App tells me that this active function return, he left my 50 meters and then return after activate the function. He had not happened, I think DJI has to do with the upgrade, want to break the p3, for us to buy the: p4.
2016-4-9
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jerryjonz
lvl.2

United States
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Still no answer on how to tell my RC firmware level.
2016-4-9
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jerryjonz
lvl.2

United States
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Sure do wish DJI customer service would help get the Phantom 3 Pro working.
Very poor response so far.
2016-4-9
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Geebax
Captain
Australia
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jerryjonz Posted at 2016-4-10 08:49
Sure do wish DJI customer service would help get the Phantom 3 Pro working.
Very poor response so f ...

Don't expect a response from service on here. As far back as I can remember, the service department has never come onto this forum. Other DJI reps may come here from time to time and may help, however this is a user forum, meaning the idea is for experienced members to help others with their problems.

And as far as I am aware, the only way to find out what firmeware revision your RC is on it to look in the menu system of the DJI Go App, it is shown there. But if you cannot connect to the aircraft, you will not see the menu.



2016-4-9
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jerryjonz
lvl.2

United States
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I thought DJI-Paladin was here to help.
Where should I go to get some answers?
2016-4-9
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jerryjonz
lvl.2

United States
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No help, so I went back to basics.
Did the C1+C2+recording+scroll+power on trick.
That sent me back to 1.3.20, then did the 1.8.80 update again.
This time it worked?
Well 1 out of 3 is poor odds, but at least it worked this time.
cheers JDJ
2016-4-10
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jerryjonz
lvl.2

United States
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Well it only lasted till I powered it off/on.
Now I am back to RC green light, Disconnected, no video.
DJI Go =2.7.2
RC=1.60
P3P=1.8.80
Any help would be appreciated.
2016-4-10
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jerryjonz
lvl.2

United States
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No help, so I tried again.
Did the C1+C2+recording+scroll+power on trick.
That sent me back to 1.3.20, then did the 1.8.80 update again.
It worked again until I powered off, then it went away
Hey DJI are you going to fix this or not?
2016-4-11
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jerryjonz
lvl.2

United States
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I tried to do the C1+C2 reset again.
It does not work any more!!!
Looks like the last update turned my RC into a brick.

2016-4-13
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jerryjonz
lvl.2

United States
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My P3P is still down because of update 1.8.80.
I have reset it and updated many times.
It connects and shows video until I power DJI Go down.
I can turn off/on P3P, and/or RC with no problems.
It will fly, but with no video.
Sure would like some suggestions to fix this.
2016-4-15
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jerryjonz
lvl.2

United States
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Still down, need a fix for the update problems.
JDJ
2016-4-19
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jerryjonz
lvl.2

United States
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This is very discouraging.
I put on a DJI update, and have not been working since.
I cannot remove it.
DJI is not a very good company for service.
2016-4-20
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rayrokni
Captain
Flight distance : 8139875 ft
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uninstall app, shut down device. restart device go to app store download software and reinstall. in a lot of cases this has fixed the problem. good luck
2016-4-20
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jerryjonz
lvl.2

United States
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Thanks, but I have done that about 11 times to no avail.
2016-4-20
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rayrokni
Captain
Flight distance : 8139875 ft
United States
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jerryjonz Posted at 2016-4-21 12:56
Thanks, but I have done that about 11 times to no avail.

Try it this way


Remove the DJI Go app. Reboot your device. Plug in the powered on RC and let it prompt you for an app to install for Controller. It will pop up and say "You must download an app to use this device" Or similar. Click allow and let it open the APP. On Android OS make sure USB DEBUGGING is enabled.

If this fails try rebinding the controller to the p3 refer to the manual on how to do that, it is very easy
2016-4-20
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jerryjonz
lvl.2

United States
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I did exactly as you stated, but when I plugged the RC into the tablet nothing happened.
USB debugging was checked.
Any suggestions ??
2016-4-21
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bokchoiboy12
New

United States
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I had a local authorized technician check out my drone with the same problem. He came back saying he fixed it by going back to version 1.5 and recalibrating the gimbal after a factory reset on the drone. I then told him to test on 1.8, without any luck, it was bricked again. So their verdict they have me was 1.8 is for the phantom 4. however, I'm not so sure that's true, because dji has clearly stated it's also p3p. so until dji comes out with the next update, I'll be on 1.5.
2016-4-21
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jerryjonz
lvl.2

United States
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From what I have seen of DJI support, I would not hold my breath for a fix.
2016-4-21
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jerryjonz
lvl.2

United States
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HEY DJI when will you put out a fix for this problem?
IT is NOT customer installation error.
The update program is a problem, along with the firmware you are updating.
2016-4-21
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madhatt
lvl.1

United States
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Same issue here, DJI is making us their test rats and I'm tired of it.  I have a 4 month old P3P and just picked up another one yesterday, have yet to be able to take off.  DJI says, change your cable, erase your iOS device and try that.  But both the P3Ps works fine with my ipad running version 2.7.1  when I told them this in chat they simply disconnected the chat.

Returning one of my birds, and selling the other if anyone is interested.
2016-4-22
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dbeck
Second Officer

United States
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Heres A TIP...If its  working...NEVER upgrade!
2016-4-22
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firefox13
lvl.2
Flight distance : 2818284 ft
Croatia
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http://forum.dji.com/forum.php?m ... id%3D369&page=2
2016-4-23
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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madhatt Posted at 2016-4-22 11:51
Same issue here, DJI is making us their test rats and I'm tired of it.  I have a 4 month old P3P and ...

I can help you update if you explain in detail what is happening.
I'm sorry you are having a problem.
2016-4-23
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