david.p.mann
Second Officer
Flight distance : 18669501 ft
United States
Offline
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Jerry,
I will try to help. I fly exclusively with Apple IOS devices and am not an expert with trouble-shooting Android DJI GO app RC connection issues. So, the following advice is from extensive experience from the IOS device side only, but perhaps it applies in your case. If the connection WAS working, you would go into the General Settings menu of the DJI GO app, scroll down and tap on "About" and the DJO GO app version and the firmware versions of the aircraft and the RC will be displayed. If the firmware versions of the RC and aircraft are not listed - or it says "Unknown" - there is not a working connection between the mobile device and the RC.
Unfortunately, there is no way to confirm or check the RC firmware version if you don't have a working connection between the RC and mobile device. The "DISCONNECTED" message you are getting on the DJI GO app indicates that is the case.
1) Comment: First some good news - since you say that the RC can communicate with the P4 and you can start and stop the motors, take-off and land, that indicates that both the RC and the P4 have been updated to the latest firmware versions for both or else they would not communicate. The latest firmware update for RC and P4 included extra security protocols on the signal transmissions between RC and P4, so that is working. One final check, can you also pan the camera gimbal up and down from the RC? That is one additional confirmation that communication between RC and P4 is fully functional after firmware updates on both.
2) You indicate that you recently reinstalled the DJI GO app on your Android device. So, did you link the reinstalled DJI GO app to your DJI account login and password? If so, you should be able to download all your previous flight logs and view them - that only requires a working mobile device with an installed and registered DJI GO app and a working internet connection. If DJI GO app is linked to your DJI account and you can view your previous flight records, then proceed to next step.
3) Now for some potentially bad news. On my IOS devices, whenever I have seen "DISCONNECTED" displayed on the DJI GO app, it means there is not a working connection between the RC and the mobile device. The following are possible causes (and potential fixes) - and I have experienced every one of them:
a) USB cable is not fully plugged in to either the RC or the mobile device. Fix: Obvious - firmly push in cable connectors on both ends.
b) Bad USB-device cable between RC and mobile device. Fix: Swap it out with another cable.
c) The internal ribbon connector between the RC internal Main Board and the USB module board may be damaged or not firmly connected. Or, one of the two tiny 1/8" wide ribbon cables that connect to the USB module, may be loose. Potential FIX: Remove the white plastic housing on the USB module on the back of the RC and check the three ribbon cables to make sure they are fully attached. CAUTION: Look for and watch YouTube videos that show how to install the HDMI-USB module to see how to carefully remove unlock and reinstall the tiny ribbon cables/connectors.
d) The USB connection board on the RC has failed. Potential FIX 1: Did you recently install an HDMI/USB board? If so, try reinstalling the original USB-only board on the RC. Potential Fix 2: Try replacing the RC's original USB board with a Phantom 3 HDMI-USB upgrade module (cost: $99), or, alternatively, with the original USB module that a friend and fellow P3 or P4 pilot might have from a recent upgrade on their P3 or P4 aircraft. Comment: in a year of flying a P3 Pro, I have had one original USB board fail and a 2-week-old barely used upgrade HDMI-USB module fail. Both problems were corrected by swapping out the USB module with a new HDMI-USB module (beats a return of aircraft to DJI Service and a 2-6 week turnaround).
4) As some others have suggested, you might try a different mobile device, in particular, an IOS device. Perhaps a friend will allow you to borrow their iPad Air or iPhone 6 so you can install the DJI GO app and try connecting it to your RC. You will need to register the DJI GO app. If you also get "DISCONNECTED" when opening the Camera page of the app, then this again suggests a problem with the USB port on the RC. You may want to try this step FIRST.
Let me know if any of this helps. If not, I'm sorry for your issues. |
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