jcap858
 lvl.4
Flight distance : 1949820 ft
Offline
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I had great overall experience as well
I bought my Phantom 4 after doing nearly 6 months of researching for what I thought would be my first upper tier quadcopter. I owned the small rechargeable ones that I played around in the house and felt like getting more into this hobby. Anyways fast forward to March 2016 and DJI is about to release the Phantom 4. I wasn't sure I wanted to buy it, so I stopped by the Apple Store and as soon as I saw it I was sold. Man, in my opinion the Phantom 4 is incredibly sexy in its appearance. My wife, due to its apple esque design, thought it was made by Apple.
2 weeks later I'm practicing with the active tracking and attempting to circle around an object. I misjudged the height of some trees, my Phantom 4 clips the branches and comes crashing down from a height of 15-20ft. Darn. I examined the crash and see a couple of broken propellers, an ejected battery, and a gimbal this is no longer in proper alignment with the aircraft. I knew this was pilot error so I wasn't going to try to return this to the Apple Store or come up with some story how it was the aircraft's fault when I contacted DJI.
I emailed DJI hoping that the repairs wouldn't cost anywhere near the cost of a completely new unit. They responded within a day with an email with what to include when I send in my unit for repairs. A week pasts by and no response. This is the one part of my experience that perhaps DJI could improve upon. I called the US repair center and they let know that my unit was inspected and an invoice was waiting to be sent out to me for payment. The amount was $204. I did not have DJI care, so I paid out of pocket. Would I have gotten the invoice the next day? Only God knows, but after a week when my unit was checked and no response, I figure it warranted a phone call. After that my unit was repaired and shipped. When I received my repaired Phantom 4, it looked perfect. Just like a new one. I flew it a few times and no problems. The duration was 9 days, from me shipping it out to it arriving back to my door step. This is my first product that I have purchased from DJI. In the past I heard some really bad customer experiences with DJI, especially with repairs. So I was doing the proverbial hoping for best but preparing for the worst scenario in my head. I read in these forums that DJI is putting a greater effort into customer support/satisfaction. Perhaps, my experience is a result of that and that same effort will carry on into the future for other customers. Time will tell. In the meantime I am extremely satisfied with the product that I bought and the support that came after when it needed repairs. |
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lvl.2
DJI team
lvl.1
