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Loose Part in my phantom 4
669 3 2016-4-10
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never88winter
lvl.1

United States
Offline

1st day i got my phantom 4, as i pulled out the box and looked it over.

I heard something loose inside the drone , something moving inside as i moved the drone to look it over.

I can hear it falling to one arm, as i moved, and I tilted it again, then falls to other Arm.

There something loose inside and I don't know if  its a screw, or metal or plastic.

I bought phantom online, at Apple.com
That was on 4-4-2016. And got dilvered on 4-7-2016, and I registered it on same day, on my ipad mini on the DJI GO App.

Everthing works and I don't have no issues

I only used it 2 times, and and only have about 45 minutes of use.

My worry is, im worried it might be a screw and may cause interferense or cause voltage spikes and cause electronic damage.

If it's a loose plastic, im fine with it.

What can I do?


Cris




Sent from my iPhone using PhantomPilots mobile app
2016-4-10
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
Offline

You need to remove that internal distraction. It may well eventually get into a place it shouldn't be.
Better to perform elective surgery now, before a serious malfunction, causes you much worse scenarios & repair considerations.

RedHotPoker
2016-4-10
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ml.990
lvl.1
Flight distance : 96591 ft
United States
Offline

Take it to any apple store with your proof of purchase for an exchange. They won't give you a hard time at all and you'll have a Phantom4 without internal loose parts.
2016-4-10
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DJI-Paladin
DJI team
Flight distance : 2408 ft
Hong Kong
Online

Sorry for your issue. I'd suggest you to contact our NA office as below:
Email: support.us@dji.com
Phone: +1 (818) 235 0789  
Mon-Fri 9:00 am - 5:00 pm (PST)
2016-4-10
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