Hi DJI,

I ordered a P4 battery 2016-04-07, and it is still not packed for delivery. On the homepage it says it'll be shipped 1-3 days after payment. I paid during purchase and got confirmation.

I also X5R also had ordered a X5R through my local dealer, who ordered it from a Swedish distributor. In the beginning of April they got confirmation about it being shipped by air and that I would get it this week. Now I hear that it will be delivered week 17.

I don't now if the latter is a problem with the distributor or if the parcel was lost, or if DJI's webpage is not correct about their delivery dates?

DJI, what is the delivery time of and X5R if I order through your web page and cancel the order from my local dealer?

Hope you can give a quick answer,
Rob

I've used the DJI online store many times now and the service works fine. The customer service online chat system is excellent.
X5R was delivered within 4 days of ordering last week.

Mike-the-cat Posted at 2016-4-13 18:09
I've used the DJI online store many times now and the service works fine. The customer service onlin ...

Good to hear, Mike, thank's!

Previous orders I've done through DJI's webshop have been fast. I cancelled my order of the X5R with my closest Swedish dealer, and I have now ordered it again, but now directly from DJI's webshop. Hope it arrives as fast as yours

I also hope that the battery is sent soon.  On DJI's web it says it would be sent within 1-3 days of payment. I don't know what the holdup is, maybe a shortage.

When I ordered my Inspire from DJI it said 3-5 days and took over 2 weeks to go out. Be patient.

there is a fair shortage on P4 batteries at the moment, they will ship in time

All my orders came without issues. Some came from China directly and one came from the US warehouse. Good service and all were good

Rich

Hi, Rob W, may I know your order number or DJI account first? I will check it for you.  If you ordered X5R from DJI official online store, we will ship it out about 1-3 working days after payment confirmed. Thanks.

I ordered my P4 batteries from DJI on Thursday (4/7/16), payment confirmed on Friday and the 2 batteries delivered on Tuesday (4/12/16) from CN.

DJI Store Posted at 2016-4-14 05:40
Hi, Rob W, may I know your order number or DJI account first? I will check it for you.  If you order ...

The battery got shipped after I chatted online with sales. So finally it's on it's way. I hope the X5R will not meet the same delay, Really waiting on the X5R as the first order was not delivered to the distributor. How can I PM the order number?

Rob W Posted at 2016-4-14 15:51
The battery got shipped after I chatted online with sales. So finally it's on it's way. I hope the ...

Not sure how to PM  You can send email to onlinesales@dji.com and advise your ticket number.I can check it.

DJI Store Posted at 2016-4-14 10:59
Not sure how to PM  You can send email to  and advise your ticket number.I can check it.

Thank you! I just sent the e-mail.

Rob W Posted at 2016-4-14 17:18
Thank you! I just sent the e-mail.

Did you get reply? May I know your ticket number?

DJI Store Posted at 2016-4-15 05:19
Did you get reply? May I know your ticket number?

Order number: 046110546146

Everyone I've talked to said they would help this shipment move forward quickly, the X5R was in stock in the UK warehouse.

Today they say it is not in stock and shipment will not be until the 18:th. So a quick delivery turns out to be a slow delivery full with lies. So, it looks like I will not get it before the next weekend either.

Rob W Posted at 2016-4-15 13:44
Order number: 046110546146

Everyone I've talked to said they would help this shipment move forwar ...

Thanks for your reply.  I found that the order was payment confirmed on 13th April. Available to ship: 1-3 business days after payment is confirmed. It will be shipped out tomorrow. Thanks.

DJI Store Posted at 2016-4-15 10:09
Thanks for your reply.  I found that the order was payment confirmed on 13th April. Available to s ...

With a lot of luck I'll receive it before next weekend. It might be packed and get a tracking number tomorrow, but actual shipping will not be until probably monday afternoon, 5 days after payment, thank's.

Wow! Today I got my X5R! I'm grateful that the staff at the online support helped me so I got it so quickly, in fact, many days earlier than I estimated. I chatted with them today and told them I was very grateful for their support. In case they read on this forum, I say thank's again!

Rob W Posted at 2016-4-18 23:32
Wow! Today I got my X5R! I'm grateful that the staff at the online support helped me so I got it so  ...

Glad to hear that and it is our pleasure to help you.

Rob W Posted at 2016-4-18 08:32
Wow! Today I got my X5R! I'm grateful that the staff at the online support helped me so I got it so  ...

Hi Rob are you flying your Xr5 yet?
I m waiting for the proX5 Friday this week
cant wait enjoy

Hi str1776,

Only one more day waiting for you, then You'll enjoy the X5R! I've just flown once with it yet, but hope to get some air time this weekend now that the weather is good. This morning I will put it on the Osmo and update the firmware for Osmo RAW.

Happy flying!