Kneepuck
 Captain
Flight distance : 275105 ft
United States
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While there have been a few flyaway issues in the past that were due to software issues, with the current crop of Phantoms I have yet to see a fly away that was actually a fly away. There was an issue with battery failure due to software that has also been repaired. In that case, the aircraft would just fall out of the sky. While it was in fact a software issue, it could have been avoided in every case I saw simply by flying with a fully freshly charged battery. It was discussed to death on this forum, and yet people still had the issue. It was also stated in the manual to always be sure all batteries were fully charged before flight. It is again a case of people not bothering to read the literature available. Everyone wants to have freedom from oversight by big brother, yet they are the quick to lay the blame for every problem at someone else's feet and demand that someone do something about it. So we get more laws and rules to protect us from the people who will not do the necessary footwork before engaging in an activity. If I engage in some activity that requires a certain level of knowledge and I fail to aquire that knowledge before I get involved, and then I have an incident that I could have avoided simply by making the effort to get all the information I could find about the subject, well, who is to blame? Yes, the manufacturer of a product has an obligation to make the product as good as he can. He will simply not get any business if he makes a crap product. The word will get out quickly. But should it be the manufacturers problem if someone misuses the product either willfully or through ignorance? The information you need to operate something like the Phantom is out there. It is up to you to do the homework. If a product is defective, and if enough people have the same problem with that product, the manufacturer will probably respond. But if the numbers reflect that most of the products are fine, only a few have the issue, then you can expect the manufacturer to ignore it. Is the manufacturer correct in doing this? I suppose it depends on your point of view. Business are in business to make money. They will do what they need to do to stay in business. Consumers should have the right to expect a product to perform as advertised. There is no answer to situations like this since we are all human beings with human imperfections and problems. But the world could sure use a bit more of people taking personal responsibility for their actions, and the consequences of those actions. And that should apply equally to both the consumer and the manufacturer.
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