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Should I send my P4 in for service?
1039 11 2016-4-15
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joey.lopina
lvl.4
Flight distance : 498839 ft
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I received my P4 last Friday. I took it out for its maiden flight on Monday. About 30ft away after taking off, I noticed a pixelation issue on the light bridge go app.  I continued to fly it out further and noticed the pixelation again so I flew it back to inspect the video footage from my SD card. Low and behold, the pixelation was on the SD card as well.  Faulty camera? I thought maybe it was the SD card so I swapped cards (Samsung 32gb pro HC class 10) and experienced the same pixelation problems. Now if it's a faulty camera, that's fine but why does it happen on Light bridge go app also? I had the antennas faced properly and it happened while I was standing behind the quad while it was on the street.  I'm terrified to fly the P4 now.  I fly my P3A the same route daily and have had no light bridge go app problems sending it out 1.5 miles over the water. Any advice? See the link below for the video footage uploaded directly from the SD card.


Watch "Test" on YouTube
https://youtu.be/e44Df0IH4O8
2016-4-15
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DJI-Adela
DJI team

Hong Kong
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Sorry about the problem!
I would recommend returning your drone for repair. Please contact your dealer for further help.
2016-4-16
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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Agreed with Adela, I think it needs to come in for service. Has it ever been crashed or really hard landing,
I am sorry that you are experiencing this,
Does it look like camera gimbal cables are ok?
It's like that also in the app because the app sees what the camera sees and it's not an issue with the SD card but something with the camera.
Here is a link that you can start a tick with.
http://www.dji.com/support

I am sorry that you are experiencing this,
2016-4-16
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joey.lopina
lvl.4
Flight distance : 498839 ft
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Ok thanks.  I'll get a ticket started.  And no, it's never been crashed, dropped or hard landings.  It barely has 20 minutes of total flight.   
2016-4-16
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joey.lopina
lvl.4
Flight distance : 498839 ft
United States
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No response on my ticket....
2016-4-19
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gevpool
lvl.1

United States
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joey.lopina Posted at 2016-4-20 01:04
No response on my ticket....

Good luck... I've been waiting for two days for DJI to respond to two emails I've sent them.
2016-4-20
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gevpool
lvl.1

United States
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joey.lopina Posted at 2016-4-20 01:04
No response on my ticket....

Good luck... I've been waiting for two days for DJI to respond to two emails I've sent them.
2016-4-20
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joey.lopina
lvl.4
Flight distance : 498839 ft
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DJI responded.  Sending it in for service.
2016-4-20
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DJI-Tim
DJI team

Hong Kong
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gevpool@hotmail Posted at 2016-4-20 20:24
Good luck... I've been waiting for two days for DJI to respond to two emails I've sent them.

Can you provide me your ticket number please? Thank you!
2016-4-20
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DJI-Tim
DJI team

Hong Kong
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joey.lopina Posted at 2016-4-21 04:28
DJI responded.  Sending it in for service.

Great! hopefully you will be back in the air very soon!
2016-4-20
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joey.lopina
lvl.4
Flight distance : 498839 ft
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DJI-Tim Posted at 2016-4-21 10:47
Great! hopefully you will be back in the air very soon!

Thanks! I still have my P3A to fly.
2016-4-20
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joey.lopina
lvl.4
Flight distance : 498839 ft
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Didn't have to send it back to DJI after all.  I was able to do and even exchange at Best Buy where I purchased it from.
2016-4-22
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